Feedback for Comm100

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  1. Report API

    Add report API into RESTFul APIs. Enable customers to fetch report through API.

    6 votes
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    coming soon  ·  0 comments  ·  Live Chat  ·  Admin →
  2. 1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  3. The Values of Conditions for Checkbox is not intuitive

    Currently the values of Conditions for Check box in Routing Rules, Visitor Segmentation need to be filled in manually. Agents need to be told to fill in true or false in the textbox.

    Suggest to change the textbox to dropdown list, agent can select checked or not checked instead of typing true or false

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  4. Add feature emoticon

    Hello,
    Can u support emoticon for chat likes yahoo messenger ?

    With Best Regards,
    Ibanez

    32 votes
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    2 comments  ·  Live Chat  ·  Admin →
  5. Rich html in custom canned messages and other custom fields

    We should be able to formatt our text.

    16 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  6. Visitor Map In Console

    Would be nice to have Map of the Visitor. (Google Maps) I find this quite strange why you have not added this. All other live chats out there do have this Feature.

    6 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  7. hen my visitors leave offline messages, they will be required to select options like Company and Service. The offline messages will be gener

    when my visitors leave offline messages, they will be required to select options like Company and Service. The offline messages will be generated as tickets. And these information will be displayed when I view tickets.
    And when I export the tickets, I also want to have the options like Company and Service information they select in the offline window.

    1 vote
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  8. Automatic report generation

    Develop the ability for clients to schedule report generation and have the reports automatically emailed.

    19 votes
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    planned  ·  3 comments  ·  Live Chat  ·  Admin →
  9. Record from which IP address may operator logs in to chatwith customer.

    Suppose we have 3 operators and some static IPs. As a manager, I need to check from which IP my operator chat with visitors.

    I want to know whether our operators work in the office. If operators are not working from IPs, they are working from other place.

    It's very important for me.

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  10. Provide multiple language options on Chat Window.

    This feature was recommended by Dego.

    My clients come from various countries. When my clients request chats, I want to offer them with various language selections. So they can choose their preference languages on the chat window.

    It’s much convenient and business friendly.

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  11. Mobile Interface and API Support for Mobile Device Users

    We are using LiveChat for months in Basaksehir Municipality, Turkey and our citizens and we are very happy with the application and its usefulness in web-site. However, in these days we are developing our mobile municipal application for our citizens and want to integrate the LiveChat to that mobile app. (iPhone, iPad, and Android)

    Actually, we need a mobile HTML5 interface to embed the livechat through the mobile application or API that talks with our application (in this option we will develop our own mobile interfaces)

    3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  12. Automatically open the details when you click on a visitor

    Instead of having to click details, just automatically open the details when you click on a name in the visitors;

    Or double click on visitor it should show the details window;

    Also, the details window should be displayed as default.

    10 votes
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    has workaround  ·  1 comment  ·  Live Chat  ·  Admin →
  13. It would be nice to be able to drill down to the actual chat logs at the Auto Invite report

    When you are looking at the Auto Invite report, it would be nice to be able to drill down to the actual chat logs. This would allow me to see what my operators are doing with the "invited" chats on my orders page. Are they helping close business or chasing them away.

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  14. Add columns to Missed & Refused Chats report

    Please add the folowing columns to the Missed & Refused chat report:

    End Time
    Chat Duraton
    Country/Region
    State

    This will allow a manager to quickly acces the missed chats without having to dive into each transcript.

    9 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  15. 7 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  16. Request a call back

    A button that customers can leave there name and number and when they would like a call back.

    55 votes
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    on the backlog  ·  2 comments  ·  Live Chat  ·  Admin →
  17. I want the analytics data in my CRM

    The data provided by Comm100 is crucial to us.We need the data in our CRM.(We use sugar CRM) or SOAP support to migrate the data else where.
    I hope Comm100 helps!

    6 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  18. Direct integration into Netsuite.

    An integration of the chat into netsuite that would allow you to easily transfer the chat transcripts over to the netsuite CRM system. This would also create a new customer record if none existed and add to an existing customer record if one was there.

    6 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  19. 建议在查看历史聊天记录中 加入已读和未读标识,以及详细内容中翻页的功能

    查看历史聊天的功能我觉得是考察客服回复质量的一个功能,我们会每天查看客服回复的内容是否符合客户的需求,但是目前查看历史聊天,没有已读和未读的标识,很容易分不清哪些有读过,哪些未读。并在详细的聊天内容中无法进行翻页,看完一个,想看下一个还要后退,再去查看下一个,比较麻烦,建议修改,谢谢!

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  20. Integrate with MailChimp

    Integrate with MailChimp

    0 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
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