Feedback for Comm100

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  1. Improve the setting efficiency of conditions, etc

    They have a text field in pre-chat window and will set up routing rules and visitor segments based on the entered info in the text field. There are over 100 items that will trigger the rule. Currently, they have to create over 100 conditions like the sample below

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  2. Allow attachments for Canned Messages

    I would like the user and agent to have the functionality of attaching an image or a file to a canned message.

    14 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  3. Allow translation popups to occur by visitors IP or browser locale

    Currently translation popups occur when the user first types in a message. I would like to allow the translation popup to occur by detecting the visitors IP address [location] or the browser locale.

    11 votes
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    on the backlog  ·  1 comment  ·  Live Chat  ·  Admin →
  4. Request page report broken down into campaign

    Hi, it'll be really helpful to know what 'request page' was for each campaign. We can manually do this how we have three campaigns on our 'contact us' page

    3 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  5. Add API to send a message for a chat with given id in a custom Agent Console Extension.

    As in the description. For now it's only possible to send a message to the currently opened chat.
    The current Agent Console Extensions API can be found here https://github.com/Comm100/agent-console-extension-sample/blob/master/doc/agent-console-api.md.

    3 votes
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  6. How many times a chat button is clicked

    A customer is looking to know how many times a chat button is clicked. I would like this to be available via an API, if Reporting is not possible.

    4 votes
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    1 comment  ·  Live Chat  ·  Admin →
    planned  ·  Lolly responded

    we can add support for using Google Analytics to record the chat button click event

  7. Being able to create proactive chat based on IP addresses

    We are running some very big campaigns targeting just a few hundred large companies. If one of those companies (IP address) hit our website, I would like to be able to initiate a chat that says something like “Welcome to our website. Rob Is your dedicated account representative, would you like to chat with him?”

    I know we capture IP addresses, but would need the ability to create a proactive chat associated with a specific IP address.

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  8. Online Time

    There is no way to determine a total number hours my agents were online in any given time period, once their account has closed. I would like to be able to look back a month and determine the total number hours we were online. Once someone's account is closed, I can still find their chat in History, but their online time vanishes.

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  9. Reminder setting/notification for password will change

    Under password policy, add a setting for a notification for agents. A reminder email that their password will expire in 15 days.

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  10. print ticket

    Option to print out a ticket

    4 votes
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    0 comments  ·  Ticket  ·  Admin →
  11. problem for the new version,we can not edit the ticket to colleague by volume?

    we can not edit the ticket to colleague by volume as before?

    1 vote
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    coming soon  ·  1 comment  ·  Ticket  ·  Admin →
  12. Notification for Chat needs first response

    Comm100 should have notification to agent like colour or sign notification to let agent know which chat is first response chat and which chat is ongoing chat. At this time , the chat need first response also show unresponsive time , same as ongoing chat. If agent has multiple newly accepted chats, they will be confused and cant notice which chat is ongoing unresponsive time and newly accepted chat unresponsive time.

    And the short key to switch chat also did not go to the chat with long waiting time , it only goes from top to bottom. If agents have…

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  13. 7 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  14. Edit the Agents on Cell Phone

    Currrently, we cannot edit the agent details on the phone, only on computer. The editing boxes don't work when we click them.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  15. 1 vote
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  16. Use CAPTCHA within the livechat application (From Patrick)

    For example when entering details in a pre-chat form or offline message.

    David:
    It’s obvious isn’t it? Bots trolling the net, tirelessly accessing web pages and submitting fake chat requests and forms.

    This is a common hacking technique and is a method of DDOS attack. Send so many requests to the web server that it gets overloaded.
    In addition, the chat requests would fill the agent console unnecessarily with fake requests.

    Seems pretty like a simple and obvious situation that can be avoided by allowing clients the choice to turn on CAPTCHA or turn off.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  17. To protect company's asset, please allow admin to disable sending file outside from agents

    To protect company's asset, please allow admin to disable sending file outside from agents

    6 votes
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  18. New agent created notification

    When a new agent is created by Admin, they should receive an email to complete registration. Seems odd to them that they're setting their passwords, etc.

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  19. when @ is included in the chat transcript, then the chat history should not be visible.

    when @ is included in the chat transcript, then the chat history should not be visible. Is it possible?

    Robert

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  20. Search alphabetically within KB

    In KB, search features using parent & child categories are not listing alphabetically.

    1 vote
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    1 comment  ·  Knowledge Base  ·  Admin →
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