Feedback for Comm100

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  1. Notification for Chat needs first response

    Comm100 should have notification to agent like colour or sign notification to let agent know which chat is first response chat and which chat is ongoing chat. At this time , the chat need first response also show unresponsive time , same as ongoing chat. If agent has multiple newly accepted chats, they will be confused and cant notice which chat is ongoing unresponsive time and newly accepted chat unresponsive time.

    And the short key to switch chat also did not go to the chat with long waiting time , it only goes from top to bottom. If agents have…

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  2. Allow chats to be searched by IP Address and Chat ID

    Under History> Chats, when we only know visitor's IP address and would like to search previous chats with the same IP address.

    Each chat does have a chat ID, agent would like to search chats by chat ID.

    4 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  3. Edit the Agents on Cell Phone

    Currrently, we cannot edit the agent details on the phone, only on computer. The editing boxes don't work when we click them.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  4. 1 vote
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  5. Multiple chat windows

    I would love to have one more display for the chat window for the agent side, for example, if there are 4 ongoing chats, all of them will be shown directly in the chat screen so that we can see all of them ongoing instead of shifting the tabs one by one.

    6 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  6. Use CAPTCHA within the livechat application (From Patrick)

    For example when entering details in a pre-chat form or offline message.

    David:
    It’s obvious isn’t it? Bots trolling the net, tirelessly accessing web pages and submitting fake chat requests and forms.

    This is a common hacking technique and is a method of DDOS attack. Send so many requests to the web server that it gets overloaded.
    In addition, the chat requests would fill the agent console unnecessarily with fake requests.

    Seems pretty like a simple and obvious situation that can be avoided by allowing clients the choice to turn on CAPTCHA or turn off.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  7. To protect company's asset, please allow admin to disable sending file outside from agents

    To protect company's asset, please allow admin to disable sending file outside from agents

    6 votes
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  8. New agent created notification

    When a new agent is created by Admin, they should receive an email to complete registration. Seems odd to them that they're setting their passwords, etc.

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  9. when @ is included in the chat transcript, then the chat history should not be visible.

    when @ is included in the chat transcript, then the chat history should not be visible. Is it possible?

    Robert

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  10. Support for automated messages sent on behalf of an agent to keep the conversation going on while the agent is busy

    A feature request for auto messages that can be configured based on triggers like time elapsed since the last message from the agent or since the conversation started.

    The configured messages should support the same dynamic info as canned messages. Perhaps the messages could be shared or come from the same pool.

    5 votes
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  11. Search alphabetically within KB

    In KB, search features using parent & child categories are not listing alphabetically.

    1 vote
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    1 comment  ·  Knowledge Base  ·  Admin →
  12. Disable Private Messages for Agents as an Administrator

    Currently an Administrator is unable to disable private messages for Agents. I would like Admin users to have the functionality of turning off private messages for agents.

    4 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  13. Allow adaptive chat bubble placement to be adjusted by pixels, like the non-adaptive graphics

    The current adaptive graphic looks great with the animation, but it's placement can block action buttons on our website, so we need to be able to adjust it.

    2 votes
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    working on it  ·  0 comments  ·  Live Chat  ·  Admin →
  14. Clearly define which campaign user is working on

    Few customers have stated, they inadvertently make changes to Campaign A instead of Campaign B. Reason being, the current drop-down is not concise enough.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  15. Facebook Messenger Advert Integraion

    Social Integration, currently for the facebook integration, only wallpost and private messages are supported, we need the messenger ads messages to be integrated as well

    1 vote
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    on the backlog  ·  0 comments  ·  Social  ·  Admin →
  16. Downloading Reports

    Currently users do not have the ability to download a full years worth of reports in the click of a button. The system currently allows a use to download no more than 3 months of reports at one time, creating a longer process, that requires more clicks and therefore more time. Can this process be streamlined to reduce the repetitiveness and time consuming act of resetting parameters for 3 month blocks, so that the user has the ability to download all reports at one time?

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  17. Add a box to select all when trying to unban IP addresses

    Add a box to select all when trying to unban IP addresses

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  18. 0 votes
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  19. Send Auto Follow Up email to ticket requester only

    Currently, the Auto Follow Up email is sent to all recipients on the email thread, including To, Cc and Bcc. We prefer sending the Auto Follow Up to the requester only. We don't want the other contacts in the conversation to receive the follow up.

    2 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  20. Add the "BAN" function to the ANDROID AP !

    I want to be able to BAN idiot visitors when using the Android application on my tablet/phone . . . same way I can do that on the Windows desktop PC application. Very important! I've been requesting this for over 2 years! How come no features added to the Android app?

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
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