Feedback for Comm100

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  1. Hide secure form label

    Customer would like to hide the label of the secure form and instead just show the choices.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  2. request to count the 1st response before customer login and after .

    for example when member login without sign , after they sign in the 1st response only counted after the login.

    1 vote
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    1 comment  ·  Live Chat  ·  Admin →
    need more feedback  ·  Lolly responded

    Thanks for feedback.

    But I am afraid I don’t quite understand the request. Would you please be more specific about the scenarios?

    Best,

  3. 2 votes
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    under review  ·  0 comments  ·  Bot  ·  Admin →
  4. Change default language setting

    We would like to change the system messages under language settings and make them standard (default) across all of our campaigns.

    3 votes
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    has workaround  ·  4 comments  ·  Live Chat  ·  Admin →
  5. Adding different viewing options for chat history.

    I would like to make it possible to add different viewing options to Facebook chat.

    Instead of simply using the history on the right hand side, I want the option to view previous chat in the same chat window, like a continuous conversation.

    Also the ability to send attachments to the visitor.

    1 vote
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    0 comments  ·  Social  ·  Admin →
  6. Show chat transcript after chat

    When the post-chat survey appears, I'd like it if my customers could still see the transcript of their chat. Currently, if my agent ends a chat, the dialogue disappears and the customer cannot see anything that was written until after they fill out the post-chat survey. Since this behavior is not intuitive, some customers think the transcript is simply gone.

    In order to achieve this without it being visually ugly, perhaps the customer could scroll back up to see their chat, or could have a button to view their chat transcript before submitting their feedback.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  7. Route chat to next agent B if agent A does not respond within X amount of time

    Requesting an enhancement so a chat can be forwarded to the next agent if an agent doesn’t respond within X amount of time in the chat.

    16 votes
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    planned  ·  3 comments  ·  Live Chat  ·  Admin →
  8. Request Page field in chat api

    1. Request page field doesn't exist in chat api response. I need this field in chat response to integrate in our CRM. Plz implement this field on urgent basis.
    2. How to integrate offline query in to our CRM.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  9. Ability to customize status for social live chat

    Currently you have the following:

    New
    Pending Internal
    Pending External
    On Hold
    Closed

    I would like the ability to add my own so that I can organize my chats better.

    1 vote
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    0 comments  ·  Social  ·  Admin →
  10. Add a label field to pre-chat survey

    Please add a label field to the pre-chat survey so further text can be displayed in addition to the greeting message. This also allow users to change the order of the fields.

    3 votes
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    1 comment  ·  Live Chat  ·  Admin →
  11. Post-chat survey comments to be available in one place / report

    It's inefficient to open every transcript to view post chat comments, can this be displayed along side the rating?

    3 votes
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  12. Copy message that has been written in typing area after customer leaves the chat

    In Comm100 Agent Console, when a customer leaves the conversation, instead of removing what the agents have typed in typing area, agents can still copy or save somehow what was written but not sent before end of chat?

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  13. would like to request for the 1st response time to be start count even member send out in picture

    would like to request for the 1st response time to be start count even member send out in picture

    1 vote
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  14. want the admin can manage chats in the monitor mode , i need immediate

    want the admin can manage chats in the monitor mode , i need immediate

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
    need more feedback  ·  Lolly responded

    Thanks for the feedback.

    I have some question about the feedback. What does the “Monitor Mode” here mean? Does it mean the “Visitor List” or “Monitoring a specific Chat”?

    And what exactly is the “Manage Chats”? Assign the chats to specific agents?

    Looking forward to your reply

  15. Report by campaign choice for Efficiency and Conversion reports

    Report by campaign choice for Efficiency and Conversion reports

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
    has workaround  ·  Lolly responded

    You can set three Conversion Actions for each campaign and check the Conversion report by Conversion Actions. An example:
    1. Create a Custom Variable with Name: Visitor Campaign ID, Type: Text, and Value: window.getCookies(‘C_cId’)||undefined
    2. Create a Conversion Action with Type: Custom Variable, Condition: Visitor Campaign ID is [Your Campaign ID]

    And for the Efficiency campaign, will an agent have different efficiency in chats that from different campaigns?

  16. URL independent for ticktes

    We use to give support among several operators shearing the ticket URL.
    It was fantastic the instant access to the ticket...
    Can we recover that feature?

    3 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  17. Filtering operator participated in ticket

    We can filter tickets assigned. But I'd like to see all the tickets where an operator participated, not only those assigned to him.

    1 vote
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  18. Open several tickets at the same time

    Open several tickets at the same time, right clicking on it (open on a separate tab).
    This would ease the review of tickets, and the decision of merging tickets.

    3 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  19. Columns customization

    The list of tickets should have a view with columns, so operator can get to know a lot of each tickets without the need of entering into each one.
    These would ease the selection of tickets, and the monitoring of operator's work.
    As it was before, when we were able to customize this view.

    3 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  20. Select all the contents in the canned message search box every time you activate it

    When searching in the agent console's canned message tab, we must remove the content in it manually before searching again.

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
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