Feedback for Comm100

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  1. Provide multiple language options on Chat Window.

    This feature was recommended by Dego.

    My clients come from various countries. When my clients request chats, I want to offer them with various language selections. So they can choose their preference languages on the chat window.

    It’s much convenient and business friendly.

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  2. Mobile Interface and API Support for Mobile Device Users

    We are using LiveChat for months in Basaksehir Municipality, Turkey and our citizens and we are very happy with the application and its usefulness in web-site. However, in these days we are developing our mobile municipal application for our citizens and want to integrate the LiveChat to that mobile app. (iPhone, iPad, and Android)

    Actually, we need a mobile HTML5 interface to embed the livechat through the mobile application or API that talks with our application (in this option we will develop our own mobile interfaces)

    3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  3. Automatically open the details when you click on a visitor

    Instead of having to click details, just automatically open the details when you click on a name in the visitors;

    Or double click on visitor it should show the details window;

    Also, the details window should be displayed as default.

    10 votes
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    has workaround  ·  1 comment  ·  Live Chat  ·  Admin →
  4. It would be nice to be able to drill down to the actual chat logs at the Auto Invite report

    When you are looking at the Auto Invite report, it would be nice to be able to drill down to the actual chat logs. This would allow me to see what my operators are doing with the "invited" chats on my orders page. Are they helping close business or chasing them away.

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  5. Add columns to Missed & Refused Chats report

    Please add the folowing columns to the Missed & Refused chat report:

    End Time
    Chat Duraton
    Country/Region
    State

    This will allow a manager to quickly acces the missed chats without having to dive into each transcript.

    9 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  6. 7 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  7. Request a call back

    A button that customers can leave there name and number and when they would like a call back.

    55 votes
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    on the backlog  ·  2 comments  ·  Live Chat  ·  Admin →
  8. I want the analytics data in my CRM

    The data provided by Comm100 is crucial to us.We need the data in our CRM.(We use sugar CRM) or SOAP support to migrate the data else where.
    I hope Comm100 helps!

    6 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  9. Direct integration into Netsuite.

    An integration of the chat into netsuite that would allow you to easily transfer the chat transcripts over to the netsuite CRM system. This would also create a new customer record if none existed and add to an existing customer record if one was there.

    6 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  10. Attachment for Knowledge Base articles

    Allow the ability to attach documents to KB articles in the new version.

    1 vote
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  11. Allow more control over My Chats columns width for Agents

    Seems the width of My Chats columns is 256 pixels, which could be an issue for vertical screens as there's ton of empty real estate.

    Take away the minimum width limit.

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  12. Integrate with MailChimp

    Integrate with MailChimp

    0 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  13. Allow removal of IP address records from interface and chat transcripts

    Give admins the option to remove IP records from chat transcripts and their interface.

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  14. 0 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
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