Feedback for Comm100

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  1. Filtering operator participated in ticket

    We can filter tickets assigned. But I'd like to see all the tickets where an operator participated, not only those assigned to him.

    1 vote
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  2. Open several tickets at the same time

    Open several tickets at the same time, right clicking on it (open on a separate tab).
    This would ease the review of tickets, and the decision of merging tickets.

    3 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  3. Columns customization

    The list of tickets should have a view with columns, so operator can get to know a lot of each tickets without the need of entering into each one.
    These would ease the selection of tickets, and the monitoring of operator's work.
    As it was before, when we were able to customize this view.

    3 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  4. Mass actions

    A checkbox in the list of tickets, so tickets can be assigned to a particular operator, or deleted, or close... without the need of entering into each ticket.
    As it was before

    3 votes
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    coming soon  ·  0 comments  ·  Ticket  ·  Admin →
  5. Agents should not be able to change/update their profile without permission

    Agents should not be able to change their login email address, first/last name, Display name, title, Bio, mobile number and reset their API Key.

    4 votes
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  6. Select all the contents in the canned message search box every time you activate it

    When searching in the agent console's canned message tab, we must remove the content in it manually before searching again.

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  7. Improve the setting efficiency of conditions, etc

    They have a text field in pre-chat window and will set up routing rules and visitor segments based on the entered info in the text field. There are over 100 items that will trigger the rule. Currently, they have to create over 100 conditions like the sample below

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  8. Allow attachments for Canned Messages

    I would like the user and agent to have the functionality of attaching an image or a file to a canned message.

    14 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  9. Allow translation popups to occur by visitors IP or browser locale

    Currently translation popups occur when the user first types in a message. I would like to allow the translation popup to occur by detecting the visitors IP address [location] or the browser locale.

    11 votes
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    on the backlog  ·  1 comment  ·  Live Chat  ·  Admin →
  10. Prevent an agent from viewing other agents statistics across all available reports

    An Agent can view all reports with his/her own data, but cannot see others.

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  11. Request page report broken down into campaign

    Hi, it'll be really helpful to know what 'request page' was for each campaign. We can manually do this how we have three campaigns on our 'contact us' page

    3 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  12. Add API to send a message for a chat with given id in a custom Agent Console Extension.

    As in the description. For now it's only possible to send a message to the currently opened chat.
    The current Agent Console Extensions API can be found here https://github.com/Comm100/agent-console-extension-sample/blob/master/doc/agent-console-api.md.

    3 votes
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  13. How many times a chat button is clicked

    A customer is looking to know how many times a chat button is clicked. I would like this to be available via an API, if Reporting is not possible.

    4 votes
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    1 comment  ·  Live Chat  ·  Admin →
  14. Being able to create proactive chat based on IP addresses

    We are running some very big campaigns targeting just a few hundred large companies. If one of those companies (IP address) hit our website, I would like to be able to initiate a chat that says something like “Welcome to our website. Rob Is your dedicated account representative, would you like to chat with him?”

    I know we capture IP addresses, but would need the ability to create a proactive chat associated with a specific IP address.

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  15. Online Time

    There is no way to determine a total number hours my agents were online in any given time period, once their account has closed. I would like to be able to look back a month and determine the total number hours we were online. Once someone's account is closed, I can still find their chat in History, but their online time vanishes.

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  16. Reminder setting/notification for password will change

    Under password policy, add a setting for a notification for agents. A reminder email that their password will expire in 15 days.

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  17. print ticket

    Option to print out a ticket

    4 votes
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    0 comments  ·  Ticket  ·  Admin →
  18. problem for the new version,we can not edit the ticket to colleague by volume?

    we can not edit the ticket to colleague by volume as before?

    1 vote
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    coming soon  ·  1 comment  ·  Ticket  ·  Admin →
  19. Duration of popups to be changed

    For popups -- web and desktop apps, allow the duration of Popups to be changed - currently there's no option

    2 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  20. Allow the ability to export/import canned messages

    Currently, it's not possible to import new data or export current data from Canned Messaged.

    8 votes
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
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