Feedback for Comm100

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  1. Support for automated messages sent on behalf of an agent to keep the conversation going on while the agent is busy

    A feature request for auto messages that can be configured based on triggers like time elapsed since the last message from the agent or since the conversation started.

    The configured messages should support the same dynamic info as canned messages. Perhaps the messages could be shared or come from the same pool.

    5 votes
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  2. Search alphabetically within KB

    In KB, search features using parent & child categories are not listing alphabetically.

    1 vote
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  3. Disable Private Messages for Agents as an Administrator

    Currently an Administrator is unable to disable private messages for Agents. I would like Admin users to have the functionality of turning off private messages for agents.

    4 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  4. Allow adaptive chat bubble placement to be adjusted by pixels, like the non-adaptive graphics

    The current adaptive graphic looks great with the animation, but it's placement can block action buttons on our website, so we need to be able to adjust it.

    2 votes
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    working on it  ·  0 comments  ·  Live Chat  ·  Admin →
  5. Clearly define which campaign user is working on

    Few customers have stated, they inadvertently make changes to Campaign A instead of Campaign B. Reason being, the current drop-down is not concise enough.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  6. Facebook Messenger Advert Integraion

    Social Integration, currently for the facebook integration, only wallpost and private messages are supported, we need the messenger ads messages to be integrated as well

    1 vote
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    on the backlog  ·  0 comments  ·  Social  ·  Admin →
  7. Downloading Reports

    Currently users do not have the ability to download a full years worth of reports in the click of a button. The system currently allows a use to download no more than 3 months of reports at one time, creating a longer process, that requires more clicks and therefore more time. Can this process be streamlined to reduce the repetitiveness and time consuming act of resetting parameters for 3 month blocks, so that the user has the ability to download all reports at one time?

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  8. Add a box to select all when trying to unban IP addresses

    Add a box to select all when trying to unban IP addresses

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  9. 0 votes
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  10. Send Auto Follow Up email to ticket requester only

    Currently, the Auto Follow Up email is sent to all recipients on the email thread, including To, Cc and Bcc. We prefer sending the Auto Follow Up to the requester only. We don't want the other contacts in the conversation to receive the follow up.

    2 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  11. Add the "BAN" function to the ANDROID AP !

    I want to be able to BAN idiot visitors when using the Android application on my tablet/phone . . . same way I can do that on the Windows desktop PC application. Very important! I've been requesting this for over 2 years! How come no features added to the Android app?

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  12. Report API

    Add report API into RESTFul APIs. Enable customers to fetch report through API.

    6 votes
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    coming soon  ·  0 comments  ·  Live Chat  ·  Admin →
  13. 1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  14. The Values of Conditions for Checkbox is not intuitive

    Currently the values of Conditions for Check box in Routing Rules, Visitor Segmentation need to be filled in manually. Agents need to be told to fill in true or false in the textbox.

    Suggest to change the textbox to dropdown list, agent can select checked or not checked instead of typing true or false

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  15. Add feature emoticon

    Hello,
    Can u support emoticon for chat likes yahoo messenger ?

    With Best Regards,
    Ibanez

    32 votes
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    2 comments  ·  Live Chat  ·  Admin →
  16. Rich html in custom canned messages and other custom fields

    We should be able to formatt our text.

    16 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  17. Visitor Map In Console

    Would be nice to have Map of the Visitor. (Google Maps) I find this quite strange why you have not added this. All other live chats out there do have this Feature.

    6 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  18. hen my visitors leave offline messages, they will be required to select options like Company and Service. The offline messages will be gener

    when my visitors leave offline messages, they will be required to select options like Company and Service. The offline messages will be generated as tickets. And these information will be displayed when I view tickets.
    And when I export the tickets, I also want to have the options like Company and Service information they select in the offline window.

    1 vote
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  19. Automatic report generation

    Develop the ability for clients to schedule report generation and have the reports automatically emailed.

    19 votes
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    planned  ·  3 comments  ·  Live Chat  ·  Admin →
  20. Record from which IP address may operator logs in to chatwith customer.

    Suppose we have 3 operators and some static IPs. As a manager, I need to check from which IP my operator chat with visitors.

    I want to know whether our operators work in the office. If operators are not working from IPs, they are working from other place.

    It's very important for me.

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
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