There should be the ability to have chats between agents even when on the phone app.3 votes
Customer would like to hide the label of the secure form and instead just show the choices.1 vote
for example when member login without sign , after they sign in the 1st response only counted after the login.1 vote
Thanks for feedback.
But I am afraid I don’t quite understand the request. Would you please be more specific about the scenarios?
See picture for more information.2 votes
We would like to change the system messages under language settings and make them standard (default) across all of our campaigns.3 votes
I would like to make it possible to add different viewing options to Facebook chat.
Instead of simply using the history on the right hand side, I want the option to view previous chat in the same chat window, like a continuous conversation.
Also the ability to send attachments to the visitor.1 vote
When the post-chat survey appears, I'd like it if my customers could still see the transcript of their chat. Currently, if my agent ends a chat, the dialogue disappears and the customer cannot see anything that was written until after they fill out the post-chat survey. Since this behavior is not intuitive, some customers think the transcript is simply gone.
In order to achieve this without it being visually ugly, perhaps the customer could scroll back up to see their chat, or could have a button to view their chat transcript before submitting their feedback.1 vote
Requesting an enhancement so a chat can be forwarded to the next agent if an agent doesn’t respond within X amount of time in the chat.16 votes
1. Request page field doesn't exist in chat api response. I need this field in chat response to integrate in our CRM. Plz implement this field on urgent basis.
2. How to integrate offline query in to our CRM.1 vote
1. We will add it to API later
2. Please refer to: https://www.comm100.com/doc/api/introduction.htm#/offlineMessages
Currently you have the following:
I would like the ability to add my own so that I can organize my chats better.1 vote
Please add a label field to the pre-chat survey so further text can be displayed in addition to the greeting message. This also allow users to change the order of the fields.3 votes
It's inefficient to open every transcript to view post chat comments, can this be displayed along side the rating?3 votes
Change the settings to allow an agent (and site administrator) to amend their private canned message to make it public so other agents in the campaign can use them.
Currently you have to add them again under the public section but it seems logical to be able to allow them to be moved or copied.7 votes
In Comm100 Agent Console, when a customer leaves the conversation, instead of removing what the agents have typed in typing area, agents can still copy or save somehow what was written but not sent before end of chat?1 vote
would like to request for the 1st response time to be start count even member send out in picture1 vote
want the admin can manage chats in the monitor mode , i need immediate1 vote
Thanks for the feedback.
I have some question about the feedback. What does the “Monitor Mode” here mean? Does it mean the “Visitor List” or “Monitoring a specific Chat”?
And what exactly is the “Manage Chats”? Assign the chats to specific agents?
Looking forward to your reply
Use case for this API:
Trying to implement a monitoring system for the queue length to be able to better deal with staffing and break times and be able to log the queue length throughout the day.22 votes
Report by campaign choice for Efficiency and Conversion reports1 vote
You can set three Conversion Actions for each campaign and check the Conversion report by Conversion Actions. An example:
1. Create a Custom Variable with Name: Visitor Campaign ID, Type: Text, and Value: window.getCookies(‘C_cId’)||undefined
2. Create a Conversion Action with Type: Custom Variable, Condition: Visitor Campaign ID is [Your Campaign ID]
And for the Efficiency campaign, will an agent have different efficiency in chats that from different campaigns?
Other words, Admins should be able to view or edit Agents private canned messages or shortcuts.24 votes
We use to give support among several operators shearing the ticket URL.
It was fantastic the instant access to the ticket...
Can we recover that feature?3 votes
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