Feedback for Comm100

Welcome to the Comm100 Feedback Forum. Your thoughts and comments will help to shape the future of our products. We appreciate your feedback!

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Allow agent chat on app

    There should be the ability to have chats between agents even when on the phone app.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Social  ·  Admin →
  2. Hide secure form label

    Customer would like to hide the label of the secure form and instead just show the choices.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Live Chat  ·  Admin →
  3. request to count the 1st response before customer login and after .

    for example when member login without sign , after they sign in the 1st response only counted after the login.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Live Chat  ·  Admin →
  4. 2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Bot  ·  Admin →
  5. Change default language setting

    We would like to change the system messages under language settings and make them standard (default) across all of our campaigns.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    has workaround  ·  4 comments  ·  Live Chat  ·  Admin →
  6. Adding different viewing options for chat history.

    I would like to make it possible to add different viewing options to Facebook chat.

    Instead of simply using the history on the right hand side, I want the option to view previous chat in the same chat window, like a continuous conversation.

    Also the ability to send attachments to the visitor.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Social  ·  Admin →
  7. Show chat transcript after chat

    When the post-chat survey appears, I'd like it if my customers could still see the transcript of their chat. Currently, if my agent ends a chat, the dialogue disappears and the customer cannot see anything that was written until after they fill out the post-chat survey. Since this behavior is not intuitive, some customers think the transcript is simply gone.

    In order to achieve this without it being visually ugly, perhaps the customer could scroll back up to see their chat, or could have a button to view their chat transcript before submitting their feedback.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Live Chat  ·  Admin →
  8. Route chat to next agent B if agent A does not respond within X amount of time

    Requesting an enhancement so a chat can be forwarded to the next agent if an agent doesn’t respond within X amount of time in the chat.

    16 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  3 comments  ·  Live Chat  ·  Admin →
  9. Request Page field in chat api

    1. Request page field doesn't exist in chat api response. I need this field in chat response to integrate in our CRM. Plz implement this field on urgent basis.
    2. How to integrate offline query in to our CRM.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Live Chat  ·  Admin →
  10. Ability to customize status for social live chat

    Currently you have the following:

    New
    Pending Internal
    Pending External
    On Hold
    Closed

    I would like the ability to add my own so that I can organize my chats better.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Social  ·  Admin →
  11. Add a label field to pre-chat survey

    Please add a label field to the pre-chat survey so further text can be displayed in addition to the greeting message. This also allow users to change the order of the fields.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Live Chat  ·  Admin →
  12. Post-chat survey comments to be available in one place / report

    It's inefficient to open every transcript to view post chat comments, can this be displayed along side the rating?

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  13. Agents to be able to change their private canned messages to public

    Change the settings to allow an agent (and site administrator) to amend their private canned message to make it public so other agents in the campaign can use them.
    Currently you have to add them again under the public section but it seems logical to be able to allow them to be moved or copied.

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  14. Copy message that has been written in typing area after customer leaves the chat

    In Comm100 Agent Console, when a customer leaves the conversation, instead of removing what the agents have typed in typing area, agents can still copy or save somehow what was written but not sent before end of chat?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Live Chat  ·  Admin →
  15. would like to request for the 1st response time to be start count even member send out in picture

    would like to request for the 1st response time to be start count even member send out in picture

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  16. want the admin can manage chats in the monitor mode , i need immediate

    want the admin can manage chats in the monitor mode , i need immediate

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Live Chat  ·  Admin →

    Thanks for the feedback.

    I have some question about the feedback. What does the “Monitor Mode” here mean? Does it mean the “Visitor List” or “Monitoring a specific Chat”?

    And what exactly is the “Manage Chats”? Assign the chats to specific agents?

    Looking forward to your reply

  17. API for "Current Queue Length"

    Use case for this API:

    Trying to implement a monitoring system for the queue length to be able to better deal with staffing and break times and be able to log the queue length throughout the day.

    22 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    coming soon  ·  0 comments  ·  Live Chat  ·  Admin →
  18. Report by campaign choice for Efficiency and Conversion reports

    Report by campaign choice for Efficiency and Conversion reports

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Live Chat  ·  Admin →

    You can set three Conversion Actions for each campaign and check the Conversion report by Conversion Actions. An example:
    1. Create a Custom Variable with Name: Visitor Campaign ID, Type: Text, and Value: window.getCookies(‘C_cId’)||undefined
    2. Create a Conversion Action with Type: Custom Variable, Condition: Visitor Campaign ID is [Your Campaign ID]

    And for the Efficiency campaign, will an agent have different efficiency in chats that from different campaigns?

  19. Add an option to access agents private shortcuts

    Other words, Admins should be able to view or edit Agents private canned messages or shortcuts.

    24 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  20. URL independent for ticktes

    We use to give support among several operators shearing the ticket URL.
    It was fantastic the instant access to the ticket...
    Can we recover that feature?

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  • Don't see your idea?

Feedback for Comm100

Feedback and Knowledge Base