Feedback for Comm100

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  1. 1 vote
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    on the backlog  ·  1 comment  ·  Live Chat  ·  Admin →
  2. Voice Message through Live chat

    We suggest to have a voice message feature, which enables the customer to record a voice message and receive a reply with voice message too, in addition to the normal live chat, similar to the concept of Whats app and Facebook Messenger applications... this feature will empower the customer to send his inquiry comfortably and will complete the chat in much lower duration.

    1 vote
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    1 comment  ·  Live Chat  ·  Admin →

    We are not going to have this feature in the near future.

    For Agents, It takes time to listen to the voice messages, which reduces the efficiency. If we add the voice message feature, the voice-to-text feature is also needed.

    For Visitor, the speech input becomes more powerful, which can be a replacement of voice message if they don’t want to type.

    Thanks.

  3. Can there be a section on the Reports- Availability section where we can plot schedules and see in percentage the "Adherence" of the agents

    Can we have section on the Reports- Availability where we can plot schedules and see in Percentage the adherence to their schedules? This computes the log outs during shifts, break, over break and late log ins and complete hours worked in a weekly, monthly, daily basis?

    4 votes
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    0 comments  ·  Ticket  ·  Admin →
  4. Routing order/Hunt Group

    It would be handy to be able to setup routing order per campaign in case preferred agent or department is offline or nor respond within XX seconds.

    Example:
    1: Chat comes in for Department or campaign X
    2: Assigned department is not responding to call or offline
    3: call goes to next rule which can be another agent or department or all
    4: etc.

    This way can set preferred departments for campaigns and if they not there or to busy going to next preferred etc.

    10 votes
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    0 comments  ·  Live Chat  ·  Admin →
  5. WhatsApp Integration

    WhatsApp Integration

    4 votes
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    planned  ·  0 comments  ·  Social  ·  Admin →
  6. Enable Agent Provisioning for simplified SSO management

    The way the current SSO setup solution works a user needs to be created in Comm100 first. To simplify Agent life cycle management Provisioning and De-provisioning of a Agents incl attributes like queue should come from the Identity Provider.

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  7. I want to call back the message

    I want to call back the message

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  8. Canvas LMS Integration

    Some clients are interested in integrating sites built upon the Canvas LMS with Comm100.

    The current workaround is to use some custom JS to add our chat button to the site via Canvas' somewhat limited custom code features.

    The integration could include first class support for adding the chat button code to certain pages rather than all or none, as well as the ability to set up and manage Comm100 within Canvas without using custom code.

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  9. Monitor on Mobile app

    Please allow monitoring on the Mobile app and agent to agent chat.
    Also in the agents overview should see that other agent is on mobile.

    4 votes
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    1 comment  ·  Live Chat  ·  Admin →
  10. Update getChats API

    Include the following:

    • Country/Region (needed)
    • City/State (nice to have)
    • Operator ID (currently operators are only identified by name/string)
    • Department ID (currently operators are only identified by name/string)
    • Campaign ID (currently operators are only identified by name/string)
    • Visitor Segment (we don't need this, but FiveTran requested)
    • Source (we don't need this, but FiveTran requested)
    • Transfer Log (we don't need this, but FiveTran requested)

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  11. 1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  12. 1 vote
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    working on it  ·  0 comments  ·  Live Chat  ·  Admin →
  13. Allow agent to remain logged in on mobile while using desktop / web app

    Logging in on website while at my computer desk will force log me out of the mobile app. Problem is, if I dont remember to log back in on my mobile app, I miss chats. We need a way to always stay logged in on mobile. But maybe MUTE notifications on mobile if we are logged in elsewhere

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  14. Light / Dark Theme Toggle

    We use chat during the day and into the evening hours. Having a toggle switch controlled by the operator to turn the chat theme from the standard bright theme to a dark theme would be great. This would only affect the operators theme and not the customer's chat box, although giving the customer the option of a dark/light chat box theme would be great as well for those customers who's browsers are using a dark theme.

    15 votes
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    on the backlog  ·  3 comments  ·  Live Chat  ·  Admin →
  15. Update mobile app to include Facebook Messenger

    Your app currently only works with Website chat, it would be great if I can use the app to also respond to social network messages such as Facebook Messenger.

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  16. Pre-Chat:Greeting Message 功能优化

    Pre-Chat:Greeting Message
    下的文字可以进行单条文字的颜色,字体大小的设置。增加em表情。

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  17. insert a clickable phone number into a chat session

    Want to be able to link a phone number via chat, similar to how html offer sms: and tel: links that can be clicked to start a message or phone call on mobile devices.

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  18. 4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  19. Extend Google Analytics Event Integration (with GTM)

    Extend the Google Analytics Event Integration with the campaign name and trigger rule as an event label/event category. Now only the type of chat is visible eg. Invitation/chat/... But would love to see which invitation rule led to the e-commerce transaction.

    4 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  20. Social Network

    We also need to connect social media networks like Whatsapp, Facebook, Google and Viber.

    12 votes
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    under review  ·  1 comment  ·  Social  ·  Admin →
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