Feedback for Comm100

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  1. I want to call back the message

    I want to call back the message

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  2. Canvas LMS Integration

    Some clients are interested in integrating sites built upon the Canvas LMS with Comm100.

    The current workaround is to use some custom JS to add our chat button to the site via Canvas' somewhat limited custom code features.

    The integration could include first class support for adding the chat button code to certain pages rather than all or none, as well as the ability to set up and manage Comm100 within Canvas without using custom code.

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  3. Update getChats API

    Include the following:

    • Country/Region (needed)
    • City/State (nice to have)
    • Operator ID (currently operators are only identified by name/string)
    • Department ID (currently operators are only identified by name/string)
    • Campaign ID (currently operators are only identified by name/string)
    • Visitor Segment (we don't need this, but FiveTran requested)
    • Source (we don't need this, but FiveTran requested)
    • Transfer Log (we don't need this, but FiveTran requested)

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  4. 1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  5. 1 vote
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    working on it  ·  0 comments  ·  Live Chat  ·  Admin →
  6. Allow agent to remain logged in on mobile while using desktop / web app

    Logging in on website while at my computer desk will force log me out of the mobile app. Problem is, if I dont remember to log back in on my mobile app, I miss chats. We need a way to always stay logged in on mobile. But maybe MUTE notifications on mobile if we are logged in elsewhere

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  7. Light / Dark Theme Toggle

    We use chat during the day and into the evening hours. Having a toggle switch controlled by the operator to turn the chat theme from the standard bright theme to a dark theme would be great. This would only affect the operators theme and not the customer's chat box, although giving the customer the option of a dark/light chat box theme would be great as well for those customers who's browsers are using a dark theme.

    15 votes
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    on the backlog  ·  3 comments  ·  Live Chat  ·  Admin →
  8. Update mobile app to include Facebook Messenger

    Your app currently only works with Website chat, it would be great if I can use the app to also respond to social network messages such as Facebook Messenger.

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  9. Pre-Chat:Greeting Message 功能优化

    Pre-Chat:Greeting Message
    下的文字可以进行单条文字的颜色,字体大小的设置。增加em表情。

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  10. 4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  11. Social Network

    We also need to connect social media networks like Whatsapp, Facebook, Google and Viber.

    12 votes
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    under review  ·  1 comment  ·  Social  ·  Admin →
  12. Custom CSS for Chat Button and Invitation

    Currently, Custom CSS can only control the Chat Window part. It can be improved to support Chat Button and Invitation.

    3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  13. Attachments for Mobile Apps

    Allow the ability to send attachments via our mobile app. Currently, they work on mobile websites but not on the app itself.

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  14. Refine the menu system

    The menu system could use some refinement.

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  15. Joining ongoing chats that belong to a different department

    Customer wants to be able to join other chats that belong to a different department. According to him, ‘If that agent is occupied with something and cannot even reply to the chat, he cannot transfer it either, and the other agents cannot jump in to help out either unless they are in the same department.’
    Would it be possible to have a new permission like 'Join ongoing chats that belong to different department'?

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  16. Chat wrap up can be included in email transcripts but there is an hour limit, request a filed to set that limit to higher than an hour

    Chat wrap up can be included in email transcripts (this was added to the core product after we had requested and paid for a custom feature be built). However, it was built with an hour limit. If wrap up isn't completed within an hour, the transcript is sent without the wrap up and if the wrap up is completed afterwards there is no way to update the email that is sent. Those emails go to our records department to process and wrap up info will trigger different tasks to be created in our systems so the wrap up is crucial.…

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  17. Making a change to client information during a livechat

    Feature request for JHA:

    The ability where a user can go in and make a change beneficiary change (change address, close account, add death certificate) during a chat. Search the relevant information by clicking a button and pulling up that information during the chat so the change can be made.

    Is this something that needs to be customized? Or can you trigger automation's that sends you to a knowledge-base.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →

    What CRM system is JHA using? Comm100 Live Chat does not have CRM features, but we have integrations with some popular CRM system like Salesforce. Agents can modify the visitor’s info during a chat.

  18. Add Canned messages and URLs from within Visitor monitor

    It is currently required to login at online portal to manage canned messages and urls. It would be great if we can add canned messages and urls right from within the client area.

    19 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  19. 'Manage My Profle' permission to be off as default

    Just wondering by default the ‘Manage My Profile’ is on (ticked), is it possible to default it off as the customer has couple hundred user accounts we need to untick.

    4 votes
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    1 comment  ·  Live Chat  ·  Admin →
  20. 1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
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