Feedback for Comm100

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  1. I hope I can add a Chinese installation package.

    I hope that the software can support the Chinese version.

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  2. Right-Click for Desktop App

    Until two week ago, about May 5, I was able to right click in the Desktop app. Please bring it back in the next update

    1 vote
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  3. Delete Message Option

    Option to delete a message you sent to your client. In case it was incorrect or you thought of another solution

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  4. More button colour variation - gallery images

    On the adaptive buttons you can change the colour of the button using a colour reference number. It would be really useful to be able to do this on the gallery images provided within COMM100 too.

    6 votes
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    0 comments  ·  Live Chat  ·  Admin →
  5. spell check feature in ie

    To integrate the spell check feature in IE browser

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  6. 1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  7. Returning to the web page on mobile device

    When using a pop-out chat window, the client is looking for a way to return to the webpage once the chat window has taken up the entire screen. The client is having to click the 'Restore' option, or the close icon to go back to the regular window.

    Screenshot attached.

    1 vote
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    has workaround  ·  6 comments  ·  Live Chat  ·  Admin →
  8. Automate chat exporting

    Request from a customer:
    How can we automate it, meaning chats are exported automatically so we have the customers details as soon as possible in the CRM because that is where our agents check for new customers to call. All our current systems import in some shape or form data into our CRM so we do not have to look in different places for customer info.

    1 vote
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    1 comment  ·  Live Chat  ·  Admin →
  9. Allow video conference via Audio or Video add-on

    Instance, an agent is chatting with a member and wants to bring in another agent for assistance on the video.

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  10. Show visitors attempted searches

    Allow admin to see visitor search terms when visitor searches the knowledgebase. This will allow admin to see new articles that are necessary and to improve/extend the knowledgebase over time in response to user needs.

    1 vote
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  11. Make statistics visible for knowledgebase articles

    Make statistics visible for knowledgebase articles (such as number of visits) or otherwise setup a report for this information. Other stats, particularly number of times a visitor clicked into a knowledgebase article from within/pre a chat would be really helpful in evaluating if the knowledgebase reduced agent workload.

    1 vote
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  12. How can we lift all banned IP numbers? there is should be a option for this

    How can we lift all banned IP numbers? there is should be a option for this

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  13. API webhook repush

    If customer is using our API/Webhook and there's a power outage on their at night - can they do re-push from our end. They still want that data from last night.

    4 votes
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    coming soon  ·  3 comments  ·  Live Chat  ·  Admin →
  14. Save preset columns/settings in the Agent Console

    Large enterprise customers generally have reps/agents actively moving. Therefore, the managers/supervisors would like to have a set of preset columns, settings, et cetra across all the agents and including new ones WITHOUT having to manually tell each agent to do so.

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  15. Embedded Links in Canned Messages

    Allow embedded links to be added into canned messages. For instance, the ability to have an address showing and then link to a map URL.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  16. Time agents go offline early - notifications

    Enterprise customer stated that their agents were logging off earlier then their scheduled shift (conclusion). As admins/managers, they would like to be notified if an agent logs off BEFORE their shift time ends.

    2 votes
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    0 comments  ·  Live Chat  ·  Admin →
  17. 1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  18. Register a visitor has left a chat when the window has been closed

    Agents only get a notification when a visitor has left using the comm100 X icon to launch the prechat survey. However as we know this is not the most common user behavior. Visitors tend to click the window X icon once they have had the information required and the agents is left wondering if they are still there.

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  19. Offline chat button - should be able to select from gallery, not just for online button!

    As the title describes, right now can only select an online button from the gallery, only way to customise offline is by uploading both an online and an offline button.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  20. 3 votes
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    0 comments  ·  Live Chat  ·  Admin →
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