Feedback for Comm100

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  1. See SMS on android app

    It would be super helpful to be able to respond to sms on the app!

    1 vote
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    0 comments  ·  Social  ·  Admin →
  2. Allow 12-hour time format display in the Agent Console

    It would be great if users can choose between a 12-hour and a 24-hour date format in the agent console for social media/SMS and email tickets.

    6 votes
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    0 comments  ·  Social  ·  Admin →
  3. LinkedIn for Social Media

    I would like to have LinkedIn Social chatting available as most of our customers/prospects are on Linkedin compared to FB or Twitter.

    1 vote
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    on the backlog  ·  0 comments  ·  Social  ·  Admin →
  4. WhatsApp Integration

    WhatsApp Integration

    10 votes
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    planned  ·  1 comment  ·  Social  ·  Admin →
  5. Social Media message approval

    Social Media feature: If configured, messages can be approved by Supervisors before Agents sends them.

    1 vote
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    0 comments  ·  Social  ·  Admin →
  6. Social Network

    We also need to connect social media networks like Whatsapp, Facebook, Google and Viber.

    12 votes
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    under review  ·  1 comment  ·  Social  ·  Admin →
  7. Allow agent chat on app

    There should be the ability to have chats between agents even when on the phone app.

    3 votes
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    0 comments  ·  Social  ·  Admin →
  8. Adding different viewing options for chat history.

    I would like to make it possible to add different viewing options to Facebook chat.

    Instead of simply using the history on the right hand side, I want the option to view previous chat in the same chat window, like a continuous conversation.

    Also the ability to send attachments to the visitor.

    1 vote
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    0 comments  ·  Social  ·  Admin →
  9. Ability to customize status for social live chat

    Currently you have the following:

    New
    Pending Internal
    Pending External
    On Hold
    Closed

    I would like the ability to add my own so that I can organize my chats better.

    1 vote
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    0 comments  ·  Social  ·  Admin →
  10. Facebook Messenger Advert Integraion

    Social Integration, currently for the facebook integration, only wallpost and private messages are supported, we need the messenger ads messages to be integrated as well

    1 vote
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    on the backlog  ·  0 comments  ·  Social  ·  Admin →
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