It would be great if users can choose between a 12-hour and a 24-hour date format in the agent console for social media/SMS and email tickets.3 votes
I would like to have LinkedIn Social chatting available as most of our customers/prospects are on Linkedin compared to FB or Twitter.1 vote
WhatsApp Integration10 votes
Social Media feature: If configured, messages can be approved by Supervisors before Agents sends them.1 vote
We also need to connect social media networks like Whatsapp, Facebook, Google and Viber.12 votes
There should be the ability to have chats between agents even when on the phone app.3 votes
I would like to make it possible to add different viewing options to Facebook chat.
Instead of simply using the history on the right hand side, I want the option to view previous chat in the same chat window, like a continuous conversation.
Also the ability to send attachments to the visitor.1 vote
Currently you have the following:
I would like the ability to add my own so that I can organize my chats better.1 vote
Social Integration, currently for the facebook integration, only wallpost and private messages are supported, we need the messenger ads messages to be integrated as well1 vote
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