Feedback for Comm100

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  1. Webhooks integration for use with Slack

    The webhooks feature is useful, but we cannot integrate this with Slack in its current form because of the way Comm100 sends the payload to the webhook address. I've discussed this with Slack who have confirmed that the data they're receiving is not in an acceptable format for them. Comm100 techs, please see the guidelines here -> https://api.slack.com/incoming-webhooks#advanced_message_formatting

    I've also tested the Zapier integrtation. It is 'OK', but there aren't as many options with Zapier than there is with webhooks. For example, you cannot send a Zap when an agent changes status.

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
  2. Email forward function

    Unfortunately the forward function is not visible anymore (since the latest update). we cannot forward any emails with attachements to another person / department anymore, we need to change the recipient manually and the attachment is not forwarded in this case. Please insert the forward function in order to forward emails + attachments!

    45 votes
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    1 comment  ·  Ticket  ·  Admin →
  3. Can there be a section on the Reports- Availability section where we can plot schedules and see in percentage the "Adherence" of the agents

    Can we have section on the Reports- Availability where we can plot schedules and see in Percentage the adherence to their schedules? This computes the log outs during shifts, break, over break and late log ins and complete hours worked in a weekly, monthly, daily basis?

    4 votes
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    0 comments  ·  Ticket  ·  Admin →
  4. URL independent for ticktes

    We use to give support among several operators shearing the ticket URL.
    It was fantastic the instant access to the ticket...
    Can we recover that feature?

    3 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  5. Filtering operator participated in ticket

    We can filter tickets assigned. But I'd like to see all the tickets where an operator participated, not only those assigned to him.

    1 vote
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  6. Open several tickets at the same time

    Open several tickets at the same time, right clicking on it (open on a separate tab).
    This would ease the review of tickets, and the decision of merging tickets.

    3 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  7. Columns customization

    The list of tickets should have a view with columns, so operator can get to know a lot of each tickets without the need of entering into each one.
    These would ease the selection of tickets, and the monitoring of operator's work.
    As it was before, when we were able to customize this view.

    3 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  8. Mass actions

    A checkbox in the list of tickets, so tickets can be assigned to a particular operator, or deleted, or close... without the need of entering into each ticket.
    As it was before

    3 votes
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    coming soon  ·  0 comments  ·  Ticket  ·  Admin →
  9. print ticket

    Option to print out a ticket

    4 votes
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    0 comments  ·  Ticket  ·  Admin →
  10. problem for the new version,we can not edit the ticket to colleague by volume?

    we can not edit the ticket to colleague by volume as before?

    1 vote
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    coming soon  ·  1 comment  ·  Ticket  ·  Admin →
  11. Send Auto Follow Up email to ticket requester only

    Currently, the Auto Follow Up email is sent to all recipients on the email thread, including To, Cc and Bcc. We prefer sending the Auto Follow Up to the requester only. We don't want the other contacts in the conversation to receive the follow up.

    2 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  12. hen my visitors leave offline messages, they will be required to select options like Company and Service. The offline messages will be gener

    when my visitors leave offline messages, they will be required to select options like Company and Service. The offline messages will be generated as tickets. And these information will be displayed when I view tickets.
    And when I export the tickets, I also want to have the options like Company and Service information they select in the offline window.

    1 vote
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
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