Feedback for Comm100

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  1. Collapse reply button

    When adding an email reply, sometimes Comm100 copies the entire email into a ticket instead of just the most recent reply. After several emails the ticket in comm100 becomes very long. There is no 'Jump to top/bottom' shortcut and keyboard shortcuts (ctrl-home/end) don't work on tickets.
    Need a collapse feature like a little minus sign over each reply that shows only a few lines. Collapse feature could remember which replies are collapsed.

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
  2. Tickets API

    You have a Restful API for live chat and reports.
    Need one for tickets.

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
  3. Save As Draft on new/manual ticket

    At times we need to compose a message without an originating incoming ticket. However, the + "New Ticket" tool does not have a "Save as Draft" option for my team to review or for returning to later.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  4. Issue with full screen vs partial-screen/screen size loading of older-but-new Tickets

    One of our Agents uses the Comm100 console at full screen height and was unable to load the 9th of 9 tickets (he only saw 8 and no refresh or otherwise would load a 9th). However, I use the console at partial-screen (about 6 or 7 visible), so I would scroll down to view these and the 9th would show if scrolled. The 'missing' ticket was less than a week old so not hidden by 'tickets from 3 months ago' filter.

    For the full-screen user, if they shrink their screen enough for the scrollbar to show, and scroll down, this…

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  5. Filters: Add "is" or "exactly" conditions for filter setting Receiving Email

    Should be able to make an exact match to the parameters given or select from the Email addresses set up on the account.

    Currently, "contains"/"not contains" is the only option for Receiving Email, and I believe it uses fuzzy matching, which means we're getting some misdirected tickets based on the current filters.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  6. In the ticketing system, if we want to hide the user email ID from our Agents for security purpose, Can we do so?

    In the ticketing system, if we want to hide the user email ID from our Agents for security purpose, Can we do so?

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
  7. Merge window resizeable, as well as columns

    The window can’t resize. The columns can’t resize. The ID column shows only 2 characters and the time column only shows the date, not the time. The search box doesn’t say that it requires complete words, as searching for cat does not return customer Cathy or customer email cathy@....

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
  8. Sortable custom fields

    Would like to be able to move a newer custom field to sit above an older one. Similar sorting functionality would be useful for the entire Info pane.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  9. Tickets to route to specified agents

    I would like tickets coming from certain emails to only be visible to the certain agents instead of all agents.

    2 votes
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    0 comments  ·  Ticket  ·  Admin →
  10. E-mail validation when creating agent over API

    I implement creating agents and campaigns over API, it's cool but I found a bug in email validation, when i send .com email it's OK, but when I send email with different domain like .cz it fails with validation error saying that email should be an email. I must create agents with emails like this.
    In attached printscreen is this bug logged, e-mail is valid, verified and working for longer time, but get this error.

    9 votes
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    1 comment  ·  Ticket  ·  Admin →
  11. There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and

    There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and that button closes my websites main buttons.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  12. There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and

    There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and that button closes my websites main buttons.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  13. There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and

    There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and that button closes my websites main buttons.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  14. Adding a campaign tag to the chat transcript when forwarded to ZenDesk

    Currently, a chat transcript shows the Campaign as well as department within Comm100. However, when using a direct integration with ZenDesk, the tags sent with the transcript only include the department.

    Hoping to add a Campaign tag as well, to better categorize the chat transferred.

    6 votes
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    under review  ·  0 comments  ·  Ticket  ·  Admin →
  15. Ban list select all.

    Impossible to delete one by one, an option like select all delete is absolutely necessary in an urgent way.

    2 votes
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    under review  ·  1 comment  ·  Ticket  ·  Admin →
  16. Having an export button that transfers to a excel spreadsheet

    It would be very beneficial to the universities staff to have a button to export agents into an excel spreadsheet. This helps us with audits and comparisons. It would make things a lot simpler as at the moment we are having to copy and paste which the site doesn't really allow for an easy copy and paste process.

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
  17. English UK Dictionary

    Currently the APP does not seem to allow me to select my preferred dictionary of English UK. I only have English USA option. I can see there is a feature there in the settings to update but for some reason I cannot access my native dictionary.

    It would be good If the option would come available.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  18. Functional Exit Button

    Call me crazy but when I select the option to Quit a program, it should actually quit. It shouldn't prevent my computer from restarting, it shouldn't sit there staring at me, and I shouldn't have to open Activity Monitor to Force Quit the damn app because you can't hire competent programmers that can't program something as simple at an end function.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  19. Report of Visitors

    Can you please add a Report that shows Visitor details? In other words, not just data on chats, but data on Visitors. Fields to display in report are Date-Time-IP Address-Location-visits.

    Longer term project is to allow customers to build their own reports. Just expose all available data fields and let customer drag and drop to create reports and save them for future use. We did that with our platform, it's great because it's the last time you need to build a canned report for anyone - they can do it themselves. Here's a short video showing ours: https://youtu.be/sOLntKf2fdk

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  20. Right-Click for Desktop App

    Until two week ago, about May 5, I was able to right click in the Desktop app. Please bring it back in the next update

    1 vote
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