Feedback for Comm100

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  1. Tickets & Messaging Channels Assigned/Visible/Not Visible to certain departments/agents

    I think it will be really useful if you could add a feature that allows comm100 clients to select which department or agent can receive tickets/msgs from which channel.

    If for example, we have 2 e-mail channels integrated into comm100 system, we should be able to select which department/agents can view the tickets from channel 1 and which department/agents from channel 2.

    It doesn't even need to have auto assigning functionality, but the fact that there is no option to hide tickets/msgs from a particular channel is not very pleasing.

    1 vote
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  2. Auto Reply Email Configuration

    It would be better if there's an option for us to edit the settings re: auto reply. like we can have a list of email addresses that will not receive our auto reply.

    4 votes
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  3. Offer sorting options for Tags in Ticketing

    Since our recent update it appears that tags have been sorted by the order they were added, which is different to what we were used to and is now very difficult.

    Please offer options for sorting, either via settings or in the Add Tags field itself: alphabetical, frequency of use, date created.

    1 vote
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  4. Separate REPLY and NOTE buttons

    Too easy to click one/send what you thought was a note, and not everyone perceives the yellow that obviously.

    Or, some kind of optional check before sending. OR better visual separation bold or different colours on the Reply and Note 'tabs'

    1 vote
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  5. Add custom fields and tag additions to Batch Edit options

    Would like to have a lot more options on the Batch Edit screen.

    1 vote
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  6. Integration with Bitrix24

    Hi, Pl Integrate Comm100.com with Bitrix24 as it is getting the widely used CRM Software/ Thanks !

    1 vote
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  7. Integration with Bitrix24

    Hi, Pl Integrate Comm100.com with Bitrix24 as it is getting the widely used CRM Software/ Thanks !

    1 vote
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  8. Collapse reply button

    When adding an email reply, sometimes Comm100 copies the entire email into a ticket instead of just the most recent reply. After several emails the ticket in comm100 becomes very long. There is no 'Jump to top/bottom' shortcut and keyboard shortcuts (ctrl-home/end) don't work on tickets.
    Need a collapse feature like a little minus sign over each reply that shows only a few lines. Collapse feature could remember which replies are collapsed.

    3 votes
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  9. Tickets API

    You have a Restful API for live chat and reports.
    Need one for tickets.

    3 votes
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  10. Save As Draft on new/manual ticket

    At times we need to compose a message without an originating incoming ticket. However, the + "New Ticket" tool does not have a "Save as Draft" option for my team to review or for returning to later.

    1 vote
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  11. Issue with full screen vs partial-screen/screen size loading of older-but-new Tickets

    One of our Agents uses the Comm100 console at full screen height and was unable to load the 9th of 9 tickets (he only saw 8 and no refresh or otherwise would load a 9th). However, I use the console at partial-screen (about 6 or 7 visible), so I would scroll down to view these and the 9th would show if scrolled. The 'missing' ticket was less than a week old so not hidden by 'tickets from 3 months ago' filter.

    For the full-screen user, if they shrink their screen enough for the scrollbar to show, and scroll down, this…

    1 vote
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  12. Merge window resizeable, as well as columns

    The window can’t resize. The columns can’t resize. The ID column shows only 2 characters and the time column only shows the date, not the time. The search box doesn’t say that it requires complete words, as searching for cat does not return customer Cathy or customer email cathy@....

    6 votes
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  13. Filters: Add "is" or "exactly" conditions for filter setting Receiving Email

    Should be able to make an exact match to the parameters given or select from the Email addresses set up on the account.

    Currently, "contains"/"not contains" is the only option for Receiving Email, and I believe it uses fuzzy matching, which means we're getting some misdirected tickets based on the current filters.

    1 vote
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  14. There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and

    There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and that button closes my websites main buttons.

    7 votes
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  15. In the ticketing system, if we want to hide the user email ID from our Agents for security purpose, Can we do so?

    In the ticketing system, if we want to hide the user email ID from our Agents for security purpose, Can we do so?

    3 votes
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  16. Sortable custom fields

    Would like to be able to move a newer custom field to sit above an older one. Similar sorting functionality would be useful for the entire Info pane.

    1 vote
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  17. There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and

    There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and that button closes my websites main buttons.

    4 votes
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  18. There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and

    There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and that button closes my websites main buttons.

    4 votes
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  19. Tickets to route to specified agents

    I would like tickets coming from certain emails to only be visible to the certain agents instead of all agents.

    2 votes
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  20. E-mail validation when creating agent over API

    I implement creating agents and campaigns over API, it's cool but I found a bug in email validation, when i send *.com email it's OK, but when I send email with different domain like *.cz it fails with validation error saying that email should be an email. I must create agents with emails like this.
    In attached printscreen is this bug logged, e-mail is valid, verified and working for longer time, but get this error.

    9 votes
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    1 comment  ·  Ticket  ·  Admin →
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