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  1. Use CAPTCHA within the livechat application (From Patrick)

    For example when entering details in a pre-chat form or offline message.

    David:
    It’s obvious isn’t it? Bots trolling the net, tirelessly accessing web pages and submitting fake chat requests and forms.

    This is a common hacking technique and is a method of DDOS attack. Send so many requests to the web server that it gets overloaded.
    In addition, the chat requests would fill the agent console unnecessarily with fake requests.

    Seems pretty like a simple and obvious situation that can be avoided by allowing clients the choice to turn on CAPTCHA or turn off.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  2. To protect company's asset, please allow admin to disable sending file outside from agents

    To protect company's asset, please allow admin to disable sending file outside from agents

    6 votes
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  3. New agent created notification

    When a new agent is created by Admin, they should receive an email to complete registration. Seems odd to them that they're setting their passwords, etc.

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  4. when @ is included in the chat transcript, then the chat history should not be visible.

    when @ is included in the chat transcript, then the chat history should not be visible. Is it possible?

    Robert

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  5. Clearly define which campaign user is working on

    Few customers have stated, they inadvertently make changes to Campaign A instead of Campaign B. Reason being, the current drop-down is not concise enough.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  6. Downloading Reports

    Currently users do not have the ability to download a full years worth of reports in the click of a button. The system currently allows a use to download no more than 3 months of reports at one time, creating a longer process, that requires more clicks and therefore more time. Can this process be streamlined to reduce the repetitiveness and time consuming act of resetting parameters for 3 month blocks, so that the user has the ability to download all reports at one time?

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  7. Add a box to select all when trying to unban IP addresses

    Add a box to select all when trying to unban IP addresses

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  8. 0 votes
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  9. Add the "BAN" function to the ANDROID AP !

    I want to be able to BAN idiot visitors when using the Android application on my tablet/phone . . . same way I can do that on the Windows desktop PC application. Very important! I've been requesting this for over 2 years! How come no features added to the Android app?

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  10. Report API

    Add report API into RESTFul APIs. Enable customers to fetch report through API.

    6 votes
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    coming soon  ·  0 comments  ·  Live Chat  ·  Admin →
  11. 1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  12. The Values of Conditions for Checkbox is not intuitive

    Currently the values of Conditions for Check box in Routing Rules, Visitor Segmentation need to be filled in manually. Agents need to be told to fill in true or false in the textbox.

    Suggest to change the textbox to dropdown list, agent can select checked or not checked instead of typing true or false

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  13. Add feature emoticon

    Hello,
    Can u support emoticon for chat likes yahoo messenger ?

    With Best Regards,
    Ibanez

    32 votes
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    2 comments  ·  Live Chat  ·  Admin →
  14. Rich html in custom canned messages and other custom fields

    We should be able to formatt our text.

    16 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  15. Visitor Map In Console

    Would be nice to have Map of the Visitor. (Google Maps) I find this quite strange why you have not added this. All other live chats out there do have this Feature.

    6 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  16. Automatic report generation

    Develop the ability for clients to schedule report generation and have the reports automatically emailed.

    19 votes
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    planned  ·  3 comments  ·  Live Chat  ·  Admin →
  17. Record from which IP address may operator logs in to chatwith customer.

    Suppose we have 3 operators and some static IPs. As a manager, I need to check from which IP my operator chat with visitors.

    I want to know whether our operators work in the office. If operators are not working from IPs, they are working from other place.

    It's very important for me.

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  18. Provide multiple language options on Chat Window.

    This feature was recommended by Dego.

    My clients come from various countries. When my clients request chats, I want to offer them with various language selections. So they can choose their preference languages on the chat window.

    It’s much convenient and business friendly.

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  19. Mobile Interface and API Support for Mobile Device Users

    We are using LiveChat for months in Basaksehir Municipality, Turkey and our citizens and we are very happy with the application and its usefulness in web-site. However, in these days we are developing our mobile municipal application for our citizens and want to integrate the LiveChat to that mobile app. (iPhone, iPad, and Android)

    Actually, we need a mobile HTML5 interface to embed the livechat through the mobile application or API that talks with our application (in this option we will develop our own mobile interfaces)

    3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  20. Automatically open the details when you click on a visitor

    Instead of having to click details, just automatically open the details when you click on a name in the visitors;

    Or double click on visitor it should show the details window;

    Also, the details window should be displayed as default.

    10 votes
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    has workaround  ·  1 comment  ·  Live Chat  ·  Admin →
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