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  1. Add an option to access agents private shortcuts

    Other words, Admins should be able to view or edit Agents private canned messages or shortcuts.

    30 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  2. Update mobile app to include Facebook Messenger

    Your app currently only works with Website chat, it would be great if I can use the app to also respond to social network messages such as Facebook Messenger.

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  3. Prevent an agent from viewing other agents statistics across all available reports

    An Agent can view all reports with his/her own data, but cannot see others.

    7 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  4. Agents to be able to change their private canned messages to public

    Change the settings to allow an agent (and site administrator) to amend their private canned message to make it public so other agents in the campaign can use them.
    Currently you have to add them again under the public section but it seems logical to be able to allow them to be moved or copied.

    7 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  5. Post-chat survey comments to be available in one place / report

    It's inefficient to open every transcript to view post chat comments, can this be displayed along side the rating?

    6 votes
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  6. Support for automated messages sent on behalf of an agent to keep the conversation going on while the agent is busy

    A feature request for auto messages that can be configured based on triggers like time elapsed since the last message from the agent or since the conversation started.

    The configured messages should support the same dynamic info as canned messages. Perhaps the messages could be shared or come from the same pool.

    8 votes
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    planned  ·  2 comments  ·  Live Chat  ·  Admin →
  7. Pre-Chat:Greeting Message 功能优化

    Pre-Chat:Greeting Message
    下的文字可以进行单条文字的颜色,字体大小的设置。增加em表情。

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  8. Allow chats to be searched by IP Address and Chat ID

    Under History> Chats, when we only know visitor's IP address and would like to search previous chats with the same IP address.

    Each chat does have a chat ID, agent would like to search chats by chat ID.

    13 votes
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    working on it  ·  1 comment  ·  Live Chat  ·  Admin →
  9. 4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  10. Multiple chat windows

    I would love to have one more display for the chat window for the agent side, for example, if there are 4 ongoing chats, all of them will be shown directly in the chat screen so that we can see all of them ongoing instead of shifting the tabs one by one.

    15 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  11. Extend Google Analytics Event Integration (with GTM)

    Extend the Google Analytics Event Integration with the campaign name and trigger rule as an event label/event category. Now only the type of chat is visible eg. Invitation/chat/... But would love to see which invitation rule led to the e-commerce transaction.

    4 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  12. Custom CSS for Chat Button and Invitation

    Currently, Custom CSS can only control the Chat Window part. It can be improved to support Chat Button and Invitation.

    3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  13. Disable Private Messages for Agents as an Administrator

    Currently an Administrator is unable to disable private messages for Agents. I would like Admin users to have the functionality of turning off private messages for agents.

    7 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  14. Allow adaptive chat bubble placement to be adjusted by pixels, like the non-adaptive graphics

    The current adaptive graphic looks great with the animation, but it's placement can block action buttons on our website, so we need to be able to adjust it.

    5 votes
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    working on it  ·  0 comments  ·  Live Chat  ·  Admin →
  15. Attachments for Mobile Apps

    Allow the ability to send attachments via our mobile app. Currently, they work on mobile websites but not on the app itself.

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  16. Refine the menu system

    The menu system could use some refinement.

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  17. Allow more control over My Chats columns width for Agents

    Seems the width of My Chats columns is 256 pixels, which could be an issue for vertical screens as there's ton of empty real estate.

    Take away the minimum width limit.

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  18. Allow removal of IP address records from interface and chat transcripts

    Give admins the option to remove IP records from chat transcripts and their interface.

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  19. Automatic report generation

    Develop the ability for clients to schedule report generation and have the reports automatically emailed.

    22 votes
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    planned  ·  3 comments  ·  Live Chat  ·  Admin →
  20. Joining ongoing chats that belong to a different department

    Customer wants to be able to join other chats that belong to a different department. According to him, ‘If that agent is occupied with something and cannot even reply to the chat, he cannot transfer it either, and the other agents cannot jump in to help out either unless they are in the same department.’
    Would it be possible to have a new permission like 'Join ongoing chats that belong to different department'?

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
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