Feedback for Comm100

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  1. iOS updated app with better UI and Emojis and send files

    the iOS app loads really slow, and there is no emojis and also there is no file sharing option.

    21 votes
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    0 comments  ·  Live Chat  ·  Admin →
  2. Queue notification on transfer window - agent know if the department transfering to has a queue or not

    If a department has a big queue an agent can decide to give out the departments contact details rather than queue with the visitor waiting for the transfer.

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  3. Forms

    It would be very beneficial to have an option to create forms like PCI forms but that don't need to be secure. For example, if you are needing to get a lot of information from a customer (phone number, address, birthdate, etc.) the form would make it a lot easier to obtain this information instead of having to type each one out and wait for a response. A form option would be much cleaner and more efficient.

    5 votes
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  4. I hope I can add a Chinese installation package.

    I hope that the software can support the Chinese version.

    6 votes
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    1 comment  ·  Live Chat  ·  Admin →
  5. Queue closes but guest is still in it. Guest should get a message and kicked to the offline option.

    It's currently possible for agents to exit and not clear out the queue. In the unfortunate event that it happens, the guest could stay in for far too long.

    Give admins the options to 1) customize a message along the line of :c
    hat is now closed" and 2) kick the guest out or to the knowledge base or the contact us page, whichever.

    Thx for considering this.

    2 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  6. Insert anchor tags with Agent Console

    Allow the agent console api to add html elements, such as <a href ="somesite.com" id="for-triggering-events-on-client-system">Activate Promo code!</a>
    This would allow developers to easier trigger events on their system.

    3 votes
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  7. Add a Button/Customer URL Link to Invitations

    Having a button/link to other pages would help to better promote/inform customers through use of the invitation - especially for special offers

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  8. Increase max size canned message from 2048 to 5000

    Increase max size canned message from 2048 to 5000

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  9. Please allow for SVG images to be uploaded for chat buttons.

    With higher resolution screens becoming popular, we are upgrading our images from JPG and PNG to SVG. I would like to be able to upload my Chat button in SVG format (vector).

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  10. 3 votes
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  11. Changes in the chat request pop up

    Whenever we receive any chat request on Google Chrome browser the pop up shows at the bottom right corner wherein when we are in Mozilla Firefox browser the pop up shows at the top right corner (Don't have a screenshot) which is not convenient for the Agent point of view, because working on multiple screen sometime we failed to see the pop up, due to which our missed chat count increased hence it would be a suggestion that if you could make changes in the pop up which can pop up at the middle of the screen how it works…

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  12. Change the Note background Colour

    Have the ability to change the colour of the note to make it more obvious, so it is less likely an agent will send a private message to the customer

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  13. Notification email/popup for ratings

    If there's a chat that got a 1 or 2 star rating, it would be nice to get a notification email or pop.

    Checked visitor segementation but no option for rating.

    1 vote
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  14. Notification email/popup for ratings

    If there's a chat that got a 1 or 2 star rating, it would be nice to get a notification email or pop.

    Checked visitor segementation but no option for rating.

    1 vote
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  15. 建议在查看历史聊天记录中 加入已读和未读标识,以及详细内容中翻页的功能

    查看历史聊天的功能我觉得是考察客服回复质量的一个功能,我们会每天查看客服回复的内容是否符合客户的需求,但是目前查看历史聊天,没有已读和未读的标识,很容易分不清哪些有读过,哪些未读。并在详细的聊天内容中无法进行翻页,看完一个,想看下一个还要后退,再去查看下一个,比较麻烦,建议修改,谢谢!

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  16. 1 vote
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    1 comment  ·  Live Chat  ·  Admin →
  17. Blocking inappropriate word

    Blocking inappropriate word content on the chat screen ;

    We should have this kind of app or option to use. Because sometimes we are seeing inappropriate words on chat screen, so with this maybe we can filter them or we can configure,
    Thanks

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  18. Delete Message Option

    Option to delete a message you sent to your client. In case it was incorrect or you thought of another solution

    1 vote
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  19. More button colour variation - gallery images

    On the adaptive buttons you can change the colour of the button using a colour reference number. It would be really useful to be able to do this on the gallery images provided within COMM100 too.

    6 votes
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  20. spell check feature in ie

    To integrate the spell check feature in IE browser

    1 vote
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