Feedback for Comm100

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  1. Allow to change the format and content of transcript and offline message

    Allow admins to change the format, subject, and context of transcripts and offline messages under Campaigns.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  2. Allow for auto-scrolling to be disabled

    By default, the chat software scrolls the window all the way to the bottom when the agent is typing to the client. A client may wish to scroll up to review something an agent said previously, but if the agent sends a new message, it forces the client back down to the bottom. This also happens if the agent is typing a message - the client's window scrolls down automatically every 1-2 seconds if they scroll up while the agent is in the middle of typing a message. Instead of the client using the time she is waiting for the…

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  3. Agent Report Card

    An Agent report card that provides their rating of all chats in a determined time period as well as the Post-Chat feedback for that period. Currently, I have to export all chat details for the Agent in order to gain this information.

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  4. Manually invitations takes up to 50 seconds to show to he visitors

    make manual invitations appears faster on visitors , sometimes it takes up to 50 seconds, and sometimes visitors are no longer on site. they should appear instantly like other chat services

    22 votes
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    0 comments  ·  Live Chat  ·  Admin →
  5. never ending chat

    there should be a never ending chat, like tidio chat, where users can see past chat sessions, and if you hit the close button, it should just minimize the chat not end it.

    21 votes
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    0 comments  ·  Live Chat  ·  Admin →
  6. Queue notification on transfer window - agent know if the department transfering to has a queue or not

    If a department has a big queue an agent can decide to give out the departments contact details rather than queue with the visitor waiting for the transfer.

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  7. Forms

    It would be very beneficial to have an option to create forms like PCI forms but that don't need to be secure. For example, if you are needing to get a lot of information from a customer (phone number, address, birthdate, etc.) the form would make it a lot easier to obtain this information instead of having to type each one out and wait for a response. A form option would be much cleaner and more efficient.

    5 votes
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    0 comments  ·  Live Chat  ·  Admin →
  8. I hope I can add a Chinese installation package.

    I hope that the software can support the Chinese version.

    6 votes
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    1 comment  ·  Live Chat  ·  Admin →
  9. Queue closes but guest is still in it. Guest should get a message and kicked to the offline option.

    It's currently possible for agents to exit and not clear out the queue. In the unfortunate event that it happens, the guest could stay in for far too long.

    Give admins the options to 1) customize a message along the line of :c
    hat is now closed" and 2) kick the guest out or to the knowledge base or the contact us page, whichever.

    Thx for considering this.

    2 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  10. iOS updated app with better UI and Emojis and send files

    the iOS app loads really slow, and there is no emojis and also there is no file sharing option.

    18 votes
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    0 comments  ·  Live Chat  ·  Admin →
  11. Insert anchor tags with Agent Console

    Allow the agent console api to add html elements, such as <a href ="somesite.com" id="for-triggering-events-on-client-system">Activate Promo code!</a>
    This would allow developers to easier trigger events on their system.

    3 votes
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  12. Add a Button/Customer URL Link to Invitations

    Having a button/link to other pages would help to better promote/inform customers through use of the invitation - especially for special offers

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  13. Please allow for SVG images to be uploaded for chat buttons.

    With higher resolution screens becoming popular, we are upgrading our images from JPG and PNG to SVG. I would like to be able to upload my Chat button in SVG format (vector).

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  14. 3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  15. Changes in the chat request pop up

    Whenever we receive any chat request on Google Chrome browser the pop up shows at the bottom right corner wherein when we are in Mozilla Firefox browser the pop up shows at the top right corner (Don't have a screenshot) which is not convenient for the Agent point of view, because working on multiple screen sometime we failed to see the pop up, due to which our missed chat count increased hence it would be a suggestion that if you could make changes in the pop up which can pop up at the middle of the screen how it works…

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  16. Change the Note background Colour

    Have the ability to change the colour of the note to make it more obvious, so it is less likely an agent will send a private message to the customer

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  17. Notification email/popup for ratings

    If there's a chat that got a 1 or 2 star rating, it would be nice to get a notification email or pop.

    Checked visitor segementation but no option for rating.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  18. Notification email/popup for ratings

    If there's a chat that got a 1 or 2 star rating, it would be nice to get a notification email or pop.

    Checked visitor segementation but no option for rating.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  19. Increase max size canned message from 2048 to 5000

    Increase max size canned message from 2048 to 5000

    3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  20. 1 vote
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    1 comment  ·  Live Chat  ·  Admin →
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