Please add the folowing columns to the Missed & Refused chat report:
This will allow a manager to quickly acces the missed chats without having to dive into each transcript.9 votes
A button that customers can leave there name and number and when they would like a call back.55 votes
The data provided by Comm100 is crucial to us.We need the data in our CRM.(We use sugar CRM) or SOAP support to migrate the data else where.
I hope Comm100 helps!6 votes
An integration of the chat into netsuite that would allow you to easily transfer the chat transcripts over to the netsuite CRM system. This would also create a new customer record if none existed and add to an existing customer record if one was there.6 votes
Rather than starting with no rating (no stars), allow us (the users) to set the rating to 5-star. Why? It assumes that the item in question is good and that an unsatisfied guest will deduct a star if he/she feels it's merited. Simply a different way to come at the situation, a way that leans toward giving the benefit of the doubt.0 votes
Integrate with MailChimp0 votes
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