Feedback for Comm100

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  1. Add columns to Missed & Refused Chats report

    Please add the folowing columns to the Missed & Refused chat report:

    End Time
    Chat Duraton
    Country/Region
    State

    This will allow a manager to quickly acces the missed chats without having to dive into each transcript.

    9 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  2. Request a call back

    A button that customers can leave there name and number and when they would like a call back.

    55 votes
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    on the backlog  ·  2 comments  ·  Live Chat  ·  Admin →
  3. I want the analytics data in my CRM

    The data provided by Comm100 is crucial to us.We need the data in our CRM.(We use sugar CRM) or SOAP support to migrate the data else where.
    I hope Comm100 helps!

    6 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  4. Direct integration into Netsuite.

    An integration of the chat into netsuite that would allow you to easily transfer the chat transcripts over to the netsuite CRM system. This would also create a new customer record if none existed and add to an existing customer record if one was there.

    6 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  5. pre-selected rating

    Rather than starting with no rating (no stars), allow us (the users) to set the rating to 5-star. Why? It assumes that the item in question is good and that an unsatisfied guest will deduct a star if he/she feels it's merited. Simply a different way to come at the situation, a way that leans toward giving the benefit of the doubt.

    0 votes
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    0 comments  ·  Live Chat  ·  Admin →
  6. Integrate with MailChimp

    Integrate with MailChimp

    0 votes
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  7. 0 votes
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