Allow custom reporting or exports from history
When I look at chats from the History page, I can see some great data like IP address, operating system, browser, and screen resolution. The OS is particularly useful for segmenting mobile from desktop. Unfortunately, I can't see this info from my reporting and can't see it when I export transcripts.
I also see a lot of data that's useless to me when I export transcripts. The first column, "ID" is something I'll never use. I don't use the "Product/service" or "Phone" tabs. Various other tabs are useless to me. Ideally I should be able to pick and choose what I'd like to export, especially since the Comm100 servers seem to get overloaded if I try to export too many transcripts at once.