Hi guys ,
d like to ask you to slightly develop the Wrap- up reporting in terms of additional feature to be added . Currently you provide :` performance and business reporting of customer queries in details . Please let me know if that feature could be developed soon . Appreciate the time spent on reading this .
Wrap Up -Survey tab - available for a certain time frame and exportable
Completion by Time with an option by agent - however wrap -ups non exportable .
I need a feature which will help me see Completion by Agent with details kind /type of wrap -ups for a selected time frame . For Example
Agent Nelly - for the period 01.09-10.09 has 30 Wrap-ups out of 35 Chats and
I need to see :What kind of Wrap-ups she had daily - weekly , monthly etc .
Currently you do not have it , however that helps a lot for the agents