Remove the ability for guests to send images
In the past guests weren't able to send images unless we enabled that specific feature. Now images are able to be sent at any point in time (even if the option to send a file is unchecked, someone can still copy/paste an image). We have seen an issue with guests sending sensitive information via an image, and no way to prevent it. Or even to remove the image once the chat is done. Please allow us to decide if guests are allowed to send an image, or have the ability to delete or decline images.
In the Comm100 X version, if disable the sending file feature in the chat window, the visitor side cannot copy/paste images directly into the chat window.
Tom Seelbach commented
Huge issue for us also! privacy/data security issues!
copy pasting an image into chat should not be allowed ever!
Whoa, it's very dangerous that you can't disable image sending! I can't believe that a "modern" chat tool wouldn't let you protect your agents from mental abuse and potential litigation from users uploading harmful or illegal content.