Agent status over API delay
When agent logout or close livechat window, API returning status active for at least a minute after that. It seems like agent is online, but when customer want to chat the offline message window appeared.
We need this to be more "realtime", so when agent logout the status is immediately changed to offline.
The visitor side can't react quickly to an agent's status in the current mechanism, but it will be optimized in the future release in 2020 when we update the LiveChat network technology solution.