Setting chat limit by department
Currently only able to set limits at the org level or the agent level - Looking to set the chat limits overall for a specific department. We have multiple departments with large amounts of agents in each and setting each agent separately is difficult to manage.
Dept 1 (UK) - 3 chats
Dept 2 (US - chats only) - 4 chats
Dept 3 - (US - omni) - 2 chats