Insert anchor tags with Agent Console
Allow the agent console api to add html elements, such as <a href ="somesite.com" id="for-triggering-events-on-client-system">Activate Promo code!</a>
This would allow developers to easier trigger events on their system.
Add attachment for agent console api
Are you talking about adding html elements in the messages sent to current chat window(as attached)? Would you please show us an example of what kind of messages or events you want to trigger here?