Make statistics visible for knowledgebase articles
Make statistics visible for knowledgebase articles (such as number of visits) or otherwise setup a report for this information. Other stats, particularly number of times a visitor clicked into a knowledgebase article from within/pre a chat would be really helpful in evaluating if the knowledgebase reduced agent workload.
Nick Light commented
I think this fits in here, but we'd like to see statistics such as search terms as well. What are customers actually searching for in the knowledgebase?