Change the Note background Colour
Have the ability to change the colour of the note to make it more obvious, so it is less likely an agent will send a private message to the customer
Thank you for the important feedback! I can see what you mean that the background color (light yellow) of the note may not be strong enough to alert agents that it is an internal message. Based on your feedback, we are going to update our UI design of this part to make it more obvious in next version. Please feel free to share your feedback which our product team greatly value.