Welcome to the Comm100 Feedback Forum. Your thoughts and comments will help to shape the future of our products. We appreciate your feedback!

Webhooks integration for use with Slack

The webhooks feature is useful, but we cannot integrate this with Slack in its current form because of the way Comm100 sends the payload to the webhook address. I've discussed this with Slack who have confirmed that the data they're receiving is not in an acceptable format for them. Comm100 techs, please see the guidelines here -> https://api.slack.com/incoming-webhooks#advanced_message_formatting

I've also tested the Zapier integrtation. It is 'OK', but there aren't as many options with Zapier than there is with webhooks. For example, you cannot send a Zap when an agent changes status.

3 votes
Vote
Sign in
(thinking…)
Sign in with: Facebook Google
Signed in as (Sign out)
You have left! (?) (thinking…)
Chris Davies shared this idea  ·   ·  Admin →

0 comments

Sign in
(thinking…)
Sign in with: Facebook Google
Signed in as (Sign out)
Submitting...

Feedback and Knowledge Base