Ticket number in the subject field
Add the ticket number in the subject field. So we can include
"To help track this query, we have generated a Ticket Id (T59649). Please keep it on the subject line."
Thank you for the feedback.
If a client sends an email to support team and gets a reply email with Ticket ID added in the email subject, the two emails will not be showed in the same conversation, because email subjects are different. So we remove this feature from our Ticket system to ensure end clients have a smooth experience.