Feedback for Comm100

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  1. Allow admins/managers to hide website Visitors for agents via permissions

    Some organizations don't want their agents to have visibility on what the website visitors are doing/browsing; therefore, would like to control this via permission for agents.

    1 vote
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    on the backlog  ·  1 comment  ·  Live Chat  ·  Admin →
  2. 3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  3. Default agent template and permissions

    We should have an option to set the default parameters that are used when creating a new agent. i.e. parameters such as: Title, password, groups and permissions should be configurable in a default template.

    Every time when i create a new agent i need to set all these manually and after the agent is created i need to manually amend the permissions as they are wrong and don't reflect the permissions of the "All agents" group.

    my "All operators" group for example has "Join chats" disabled, but every new agent that i create has this option enabled, and some others…

    3 votes
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    on the backlog  ·  1 comment  ·  Live Chat  ·  Admin →
  4. 1 vote
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    on the backlog  ·  1 comment  ·  Live Chat  ·  Admin →
  5. Light / Dark Theme Toggle

    We use chat during the day and into the evening hours. Having a toggle switch controlled by the operator to turn the chat theme from the standard bright theme to a dark theme would be great. This would only affect the operators theme and not the customer's chat box, although giving the customer the option of a dark/light chat box theme would be great as well for those customers who's browsers are using a dark theme.

    15 votes
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    on the backlog  ·  3 comments  ·  Live Chat  ·  Admin →
  6. 4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  7. Custom CSS for Chat Button and Invitation

    Currently, Custom CSS can only control the Chat Window part. It can be improved to support Chat Button and Invitation.

    3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  8. Attachments for Mobile Apps

    Allow the ability to send attachments via our mobile app. Currently, they work on mobile websites but not on the app itself.

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  9. Refine the menu system

    The menu system could use some refinement.

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  10. Add Canned messages and URLs from within Visitor monitor

    It is currently required to login at online portal to manage canned messages and urls. It would be great if we can add canned messages and urls right from within the client area.

    19 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  11. 'Department' Dynamic Info to be available in canned messages

    We would like to insert 'department' as a dynamic info in a canned response

    You have been transferred to <DEPARTMENT>. I’m just reviewing your previous discussion with my colleague so I am up to date with your query, please note there may be a little delay while I catch up…

    3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  12. Route chat to next agent B if agent A does not respond within X amount of time

    Requesting an enhancement so a chat can be forwarded to the next agent if an agent doesn’t respond within X amount of time in the chat.

    16 votes
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    on the backlog  ·  3 comments  ·  Live Chat  ·  Admin →
  13. Request Page field in chat api

    1. Request page field doesn't exist in chat api response. I need this field in chat response to integrate in our CRM. Plz implement this field on urgent basis.
    2. How to integrate offline query in to our CRM.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  14. URL independent for ticktes

    We use to give support among several operators shearing the ticket URL.
    It was fantastic the instant access to the ticket...
    Can we recover that feature?

    3 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  15. Filtering operator participated in ticket

    We can filter tickets assigned. But I'd like to see all the tickets where an operator participated, not only those assigned to him.

    1 vote
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  16. Open several tickets at the same time

    Open several tickets at the same time, right clicking on it (open on a separate tab).
    This would ease the review of tickets, and the decision of merging tickets.

    3 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  17. Columns customization

    The list of tickets should have a view with columns, so operator can get to know a lot of each tickets without the need of entering into each one.
    These would ease the selection of tickets, and the monitoring of operator's work.
    As it was before, when we were able to customize this view.

    3 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  18. Allow translation popups to occur by visitors IP or browser locale

    Currently translation popups occur when the user first types in a message. I would like to allow the translation popup to occur by detecting the visitors IP address [location] or the browser locale.

    11 votes
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    on the backlog  ·  1 comment  ·  Live Chat  ·  Admin →
  19. Facebook Messenger Advert Integraion

    Social Integration, currently for the facebook integration, only wallpost and private messages are supported, we need the messenger ads messages to be integrated as well

    1 vote
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    on the backlog  ·  0 comments  ·  Social  ·  Admin →
  20. Send Auto Follow Up email to ticket requester only

    Currently, the Auto Follow Up email is sent to all recipients on the email thread, including To, Cc and Bcc. We prefer sending the Auto Follow Up to the requester only. We don't want the other contacts in the conversation to receive the follow up.

    2 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
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