Feedback for Comm100

Welcome to the Comm100 Feedback Forum. Your thoughts and comments will help to shape the future of our products. We appreciate your feedback!

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Knowledge base no articles found message

    Can we customize the messaging presented to the customer if they don't find an article in knowledge base?

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  2. Top articles presented to customer before they search

    In knowledge base integrated with chat, can we automatically have the top articles presented to a customer before they search?

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  3. helpful/unhelpful buttons for KB

    Thumbs up or thumbs down buttons when searching KB through chat

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  4. Increase max size canned message from 2048 to 5000

    Increase max size canned message from 2048 to 5000

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  5. Show visitors attempted searches

    Allow admin to see visitor search terms when visitor searches the knowledgebase. This will allow admin to see new articles that are necessary and to improve/extend the knowledgebase over time in response to user needs.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  6. Make statistics visible for knowledgebase articles

    Make statistics visible for knowledgebase articles (such as number of visits) or otherwise setup a report for this information. Other stats, particularly number of times a visitor clicked into a knowledgebase article from within/pre a chat would be really helpful in evaluating if the knowledgebase reduced agent workload.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  7. How can we lift all banned IP numbers? there is should be a option for this

    How can we lift all banned IP numbers? there is should be a option for this

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  8. Allow admins/managers to hide website Visitors for agents via permissions

    Some organizations don't want their agents to have visibility on what the website visitors are doing/browsing; therefore, would like to control this via permission for agents.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  1 comment  ·  Live Chat  ·  Admin →
  9. 3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  10. Default agent template and permissions

    We should have an option to set the default parameters that are used when creating a new agent. i.e. parameters such as: Title, password, groups and permissions should be configurable in a default template.

    Every time when i create a new agent i need to set all these manually and after the agent is created i need to manually amend the permissions as they are wrong and don't reflect the permissions of the "All agents" group.

    my "All operators" group for example has "Join chats" disabled, but every new agent that i create has this option enabled, and some others…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  1 comment  ·  Live Chat  ·  Admin →
  11. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  1 comment  ·  Live Chat  ·  Admin →
  12. Light / Dark Theme Toggle

    We use chat during the day and into the evening hours. Having a toggle switch controlled by the operator to turn the chat theme from the standard bright theme to a dark theme would be great. This would only affect the operators theme and not the customer's chat box, although giving the customer the option of a dark/light chat box theme would be great as well for those customers who's browsers are using a dark theme.

    15 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  3 comments  ·  Live Chat  ·  Admin →
  13. 4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  14. Custom CSS for Chat Button and Invitation

    Currently, Custom CSS can only control the Chat Window part. It can be improved to support Chat Button and Invitation.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  15. Attachments for Mobile Apps

    Allow the ability to send attachments via our mobile app. Currently, they work on mobile websites but not on the app itself.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  16. Refine the menu system

    The menu system could use some refinement.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  17. Allow more control over My Chats columns width for Agents

    Seems the width of My Chats columns is 256 pixels, which could be an issue for vertical screens as there's ton of empty real estate.

    Take away the minimum width limit.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  18. Add Canned messages and URLs from within Visitor monitor

    It is currently required to login at online portal to manage canned messages and urls. It would be great if we can add canned messages and urls right from within the client area.

    19 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  19. 'Department' Dynamic Info to be available in canned messages

    We would like to insert 'department' as a dynamic info in a canned response

    You have been transferred to <DEPARTMENT>. I’m just reviewing your previous discussion with my colleague so I am up to date with your query, please note there may be a little delay while I catch up…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  20. Route chat to next agent B if agent A does not respond within X amount of time

    Requesting an enhancement so a chat can be forwarded to the next agent if an agent doesn’t respond within X amount of time in the chat.

    16 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    on the backlog  ·  3 comments  ·  Live Chat  ·  Admin →
← Previous 1 3
  • Don't see your idea?

Feedback for Comm100

Feedback and Knowledge Base