Feedback for Comm100

Welcome to the Comm100 Feedback Forum. Your thoughts and comments will help to shape the future of our products. We appreciate your feedback!

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Ban list select all.

    Impossible to delete one by one, an option like select all delete is absolutely necessary in an urgent way.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Ticket  ·  Admin →
  2. Allow video conference via Audio or Video add-on

    Instance, an agent is chatting with a member and wants to bring in another agent for assistance on the video.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  3. Save preset columns/settings in the Agent Console

    Large enterprise customers generally have reps/agents actively moving. Therefore, the managers/supervisors would like to have a set of preset columns, settings, et cetra across all the agents and including new ones WITHOUT having to manually tell each agent to do so.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  4. Voice Message through Live chat

    We suggest to have a voice message feature, which enables the customer to record a voice message and receive a reply with voice message too, in addition to the normal live chat, similar to the concept of Whats app and Facebook Messenger applications... this feature will empower the customer to send his inquiry comfortably and will complete the chat in much lower duration.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Live Chat  ·  Admin →

    We are not going to have this feature in the near future.

    For Agents, It takes time to listen to the voice messages, which reduces the efficiency. If we add the voice message feature, the voice-to-text feature is also needed.

    For Visitor, the speech input becomes more powerful, which can be a replacement of voice message if they don’t want to type.

    Thanks.

  5. Enable Agent Provisioning for simplified SSO management

    The way the current SSO setup solution works a user needs to be created in Comm100 first. To simplify Agent life cycle management Provisioning and De-provisioning of a Agents incl attributes like queue should come from the Identity Provider.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  6. I want to call back the message

    I want to call back the message

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  7. Canvas LMS Integration

    Some clients are interested in integrating sites built upon the Canvas LMS with Comm100.

    The current workaround is to use some custom JS to add our chat button to the site via Canvas' somewhat limited custom code features.

    The integration could include first class support for adding the chat button code to certain pages rather than all or none, as well as the ability to set up and manage Comm100 within Canvas without using custom code.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  8. Extend Google Analytics Event Integration (with GTM)

    Extend the Google Analytics Event Integration with the campaign name and trigger rule as an event label/event category. Now only the type of chat is visible eg. Invitation/chat/... But would love to see which invitation rule led to the e-commerce transaction.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  9. Social Network

    We also need to connect social media networks like Whatsapp, Facebook, Google and Viber.

    12 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Social  ·  Admin →
  10. 2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Bot  ·  Admin →
  11. Agents to be able to change their private canned messages to public

    Change the settings to allow an agent (and site administrator) to amend their private canned message to make it public so other agents in the campaign can use them.
    Currently you have to add them again under the public section but it seems logical to be able to allow them to be moved or copied.

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  12. Add an option to access agents private shortcuts

    Other words, Admins should be able to view or edit Agents private canned messages or shortcuts.

    24 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  13. Allow attachments for Canned Messages

    I would like the user and agent to have the functionality of attaching an image or a file to a canned message.

    14 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  14. Prevent an agent from viewing other agents statistics across all available reports

    An Agent can view all reports with his/her own data, but cannot see others.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  15. Request page report broken down into campaign

    Hi, it'll be really helpful to know what 'request page' was for each campaign. We can manually do this how we have three campaigns on our 'contact us' page

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  16. Online Time

    There is no way to determine a total number hours my agents were online in any given time period, once their account has closed. I would like to be able to look back a month and determine the total number hours we were online. Once someone's account is closed, I can still find their chat in History, but their online time vanishes.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  17. Duration of popups to be changed

    For popups -- web and desktop apps, allow the duration of Popups to be changed - currently there's no option

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  18. Allow chats to be searched by IP Address and Chat ID

    Under History> Chats, when we only know visitor's IP address and would like to search previous chats with the same IP address.

    Each chat does have a chat ID, agent would like to search chats by chat ID.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  19. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  20. Multiple chat windows

    I would love to have one more display for the chat window for the agent side, for example, if there are 4 ongoing chats, all of them will be shown directly in the chat screen so that we can see all of them ongoing instead of shifting the tabs one by one.

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Live Chat  ·  Admin →
← Previous 1
  • Don't see your idea?

Feedback for Comm100

Feedback and Knowledge Base