Feedback for Comm100

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  1. Change the Note background Colour

    Have the ability to change the colour of the note to make it more obvious, so it is less likely an agent will send a private message to the customer

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  2. Allow chat button by pre-set scheduling

    If my agents are online from 9 to 5 and I want to display offline message afterward, I should be able to do so.

    60 votes
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    planned  ·  7 comments  ·  Live Chat  ·  Admin →
  3. WhatsApp Integration

    WhatsApp Integration

    7 votes
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    planned  ·  1 comment  ·  Social  ·  Admin →
  4. Support for automated messages sent on behalf of an agent to keep the conversation going on while the agent is busy

    A feature request for auto messages that can be configured based on triggers like time elapsed since the last message from the agent or since the conversation started.

    The configured messages should support the same dynamic info as canned messages. Perhaps the messages could be shared or come from the same pool.

    8 votes
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    planned  ·  2 comments  ·  Live Chat  ·  Admin →
  5. insert a clickable phone number into a chat session

    Want to be able to link a phone number via chat, similar to how html offer sms: and tel: links that can be clicked to start a message or phone call on mobile devices.

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  6. Allow removal of IP address records from interface and chat transcripts

    Give admins the option to remove IP records from chat transcripts and their interface.

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  7. 1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  8. Route chat to next agent B if agent A does not respond within X amount of time

    Requesting an enhancement so a chat can be forwarded to the next agent if an agent doesn’t respond within X amount of time in the chat.

    16 votes
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    planned  ·  3 comments  ·  Live Chat  ·  Admin →
  9. Post-chat survey comments to be available in one place / report

    It's inefficient to open every transcript to view post chat comments, can this be displayed along side the rating?

    3 votes
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  10. Select all the contents in the canned message search box every time you activate it

    When searching in the agent console's canned message tab, we must remove the content in it manually before searching again.

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  11. Improve the setting efficiency of conditions, etc

    They have a text field in pre-chat window and will set up routing rules and visitor segments based on the entered info in the text field. There are over 100 items that will trigger the rule. Currently, they have to create over 100 conditions like the sample below

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  12. Add API to send a message for a chat with given id in a custom Agent Console Extension.

    As in the description. For now it's only possible to send a message to the currently opened chat.
    The current Agent Console Extensions API can be found here https://github.com/Comm100/agent-console-extension-sample/blob/master/doc/agent-console-api.md.

    3 votes
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  13. How many times a chat button is clicked

    A customer is looking to know how many times a chat button is clicked. I would like this to be available via an API, if Reporting is not possible.

    4 votes
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    1 comment  ·  Live Chat  ·  Admin →
    planned  ·  Lolly responded

    we can add support for using Google Analytics to record the chat button click event

  14. Being able to create proactive chat based on IP addresses

    We are running some very big campaigns targeting just a few hundred large companies. If one of those companies (IP address) hit our website, I would like to be able to initiate a chat that says something like “Welcome to our website. Rob Is your dedicated account representative, would you like to chat with him?”

    I know we capture IP addresses, but would need the ability to create a proactive chat associated with a specific IP address.

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  15. Reminder setting/notification for password will change

    Under password policy, add a setting for a notification for agents. A reminder email that their password will expire in 15 days.

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  16. To protect company's asset, please allow admin to disable sending file outside from agents

    To protect company's asset, please allow admin to disable sending file outside from agents

    6 votes
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  17. New agent created notification

    When a new agent is created by Admin, they should receive an email to complete registration. Seems odd to them that they're setting their passwords, etc.

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  18. The Values of Conditions for Checkbox is not intuitive

    Currently the values of Conditions for Check box in Routing Rules, Visitor Segmentation need to be filled in manually. Agents need to be told to fill in true or false in the textbox.

    Suggest to change the textbox to dropdown list, agent can select checked or not checked instead of typing true or false

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  19. Automatic report generation

    Develop the ability for clients to schedule report generation and have the reports automatically emailed.

    19 votes
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    planned  ·  3 comments  ·  Live Chat  ·  Admin →
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