When using a pop-out chat window, the client is looking for a way to return to the webpage once the chat window has taken up the entire screen. The client is having to click the 'Restore' option, or the close icon to go back to the regular window.
Screenshot attached.1 vote
For customers who heavily rely on Salesforce are also utilizing their Knowledge Base component. Makes sense to ensure there is a seamless integration between Live Chat and Salesforce's Knowledge Base piece.1 vote
We would like to change the system messages under language settings and make them standard (default) across all of our campaigns.3 votes
Report by campaign choice for Efficiency and Conversion reports1 vote
You can set three Conversion Actions for each campaign and check the Conversion report by Conversion Actions. An example:
1. Create a Custom Variable with Name: Visitor Campaign ID, Type: Text, and Value: window.getCookies(‘C_cId’)||undefined
2. Create a Conversion Action with Type: Custom Variable, Condition: Visitor Campaign ID is [Your Campaign ID]
And for the Efficiency campaign, will an agent have different efficiency in chats that from different campaigns?
Instead of having to click details, just automatically open the details when you click on a name in the visitors;
Or double click on visitor it should show the details window;
Also, the details window should be displayed as default.10 votes
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