Feedback for Comm100

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  1. Drag & drop files in chat window

    Add the drag and drop functionality for the visitors or agents to share files. Clicking on "attach file" icon seems an extra step.

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  2. request to count the 1st response before customer login and after .

    for example when member login without sign , after they sign in the 1st response only counted after the login.

    1 vote
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    1 comment  ·  Live Chat  ·  Admin →
  3. would like to request for the 1st response time to be start count even member send out in picture

    would like to request for the 1st response time to be start count even member send out in picture

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  4. want the admin can manage chats in the monitor mode , i need immediate

    want the admin can manage chats in the monitor mode , i need immediate

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    0 comments  ·  Live Chat  ·  Admin →

    Thanks for the feedback.

    I have some question about the feedback. What does the “Monitor Mode” here mean? Does it mean the “Visitor List” or “Monitoring a specific Chat”?

    And what exactly is the “Manage Chats”? Assign the chats to specific agents?

    Looking forward to your reply

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