Feedback for Comm100

Welcome to the Comm100 Feedback Forum. Your thoughts and comments will help to shape the future of our products. We appreciate your feedback!

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

  1. Drag & drop files in chat window

    Add the drag and drop functionality for the visitors or agents to share files. Clicking on "attach file" icon seems an extra step.

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    need more feedback  ·  2 comments  ·  Live Chat  ·  Admin →

  2. request to count the 1st response before customer login and after .

    for example when member login without sign , after they sign in the 1st response only counted after the login.

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Live Chat  ·  Admin →

  3. would like to request for the 1st response time to be start count even member send out in picture

    would like to request for the 1st response time to be start count even member send out in picture

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    need more feedback  ·  0 comments  ·  Live Chat  ·  Admin →

  4. want the admin can manage chats in the monitor mode , i need immediate

    want the admin can manage chats in the monitor mode , i need immediate

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Live Chat  ·  Admin →
    need more feedback  ·  AdminLolly (Product Manager, Comm100) responded

    Thanks for the feedback.

    I have some question about the feedback. What does the “Monitor Mode” here mean? Does it mean the “Visitor List” or “Monitoring a specific Chat”?

    And what exactly is the “Manage Chats”? Assign the chats to specific agents?

    Looking forward to your reply

  5. Permission to edit concurrent chats for own department

    0 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    need more feedback  ·  1 comment  ·  Live Chat  ·  Admin →
  • Don't see your idea?

Feedback for Comm100

Feedback and Knowledge Base

(thinking…)