Feedback for Comm100

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  1. Change all personal greeting message.

    As you know some websites changing their domain always. And always personals must change site domain name from greeting message. You can add admin panel %greetdomain% and personal when add %greetdomain% their greeting message it will show from shortcode.

    For ex: Photo

    24 votes
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    need more feedback  ·  1 comment  ·  Live Chat  ·  Admin →

  2. Insert anchor tags with Agent Console

    Allow the agent console api to add html elements, such as <a href ="somesite.com" id="for-triggering-events-on-client-system">Activate Promo code!</a>
    This would allow developers to easier trigger events on their system.

    3 votes
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    need more feedback  ·  2 comments  ·  Live Chat  ·  Admin →

  3. Right-Click for Desktop App

    Until two week ago, about May 5, I was able to right click in the Desktop app. Please bring it back in the next update

    1 vote
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    need more feedback  ·  0 comments  ·  Ticket  ·  Admin →

  4. Drag & drop files in chat window

    Add the drag and drop functionality for the visitors or agents to share files. Clicking on "attach file" icon seems an extra step.

    1 vote
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    need more feedback  ·  3 comments  ·  Live Chat  ·  Admin →

  5. request to count the 1st response before customer login and after .

    for example when member login without sign , after they sign in the 1st response only counted after the login.

    1 vote
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    1 comment  ·  Live Chat  ·  Admin →
    need more feedback  ·  Lolly responded

    Thanks for feedback.

    But I am afraid I don’t quite understand the request. Would you please be more specific about the scenarios?

    Best,

  6. would like to request for the 1st response time to be start count even member send out in picture

    would like to request for the 1st response time to be start count even member send out in picture

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    need more feedback  ·  0 comments  ·  Live Chat  ·  Admin →

  7. want the admin can manage chats in the monitor mode , i need immediate

    want the admin can manage chats in the monitor mode , i need immediate

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    0 comments  ·  Live Chat  ·  Admin →
    need more feedback  ·  Lolly responded

    Thanks for the feedback.

    I have some question about the feedback. What does the “Monitor Mode” here mean? Does it mean the “Visitor List” or “Monitoring a specific Chat”?

    And what exactly is the “Manage Chats”? Assign the chats to specific agents?

    Looking forward to your reply

  8. Permission to edit concurrent chats for own department

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    need more feedback  ·  1 comment  ·  Live Chat  ·  Admin →
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