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  1. Light / Dark Theme Toggle

    We use chat during the day and into the evening hours. Having a toggle switch controlled by the operator to turn the chat theme from the standard bright theme to a dark theme would be great. This would only affect the operators theme and not the customer's chat box, although giving the customer the option of a dark/light chat box theme would be great as well for those customers who's browsers are using a dark theme.

    93 votes
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  2. Add feature emoticon

    Hello,
    Can u support emoticon for chat likes yahoo messenger ?

    With Best Regards,
    Ibanez

    38 votes
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    2 comments  ·  Live Chat  ·  Admin →
  3. never ending chat

    there should be a never ending chat, like tidio chat, where users can see past chat sessions, and if you hit the close button, it should just minimize the chat not end it.

    35 votes
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    0 comments  ·  Live Chat  ·  Admin →
  4. Manually invitations takes up to 50 seconds to show to he visitors

    make manual invitations appears faster on visitors , sometimes it takes up to 50 seconds, and sometimes visitors are no longer on site. they should appear instantly like other chat services

    34 votes
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    1 comment  ·  Live Chat  ·  Admin →
  5. Add an option to access agents private shortcuts

    Other words, Admins should be able to view or edit Agents private canned messages or shortcuts.

    30 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  6. Change all personal greeting message.

    As you know some websites changing their domain always. And always personals must change site domain name from greeting message. You can add admin panel %greetdomain% and personal when add %greetdomain% their greeting message it will show from shortcode.

    For ex: Photo

    27 votes
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  7. iOS updated app with better UI and Emojis and send files

    the iOS app loads really slow, and there is no emojis and also there is no file sharing option.

    27 votes
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    0 comments  ·  Live Chat  ·  Admin →
  8. Automatic report generation

    Develop the ability for clients to schedule report generation and have the reports automatically emailed.

    25 votes
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    planned  ·  3 comments  ·  Live Chat  ·  Admin →
  9. Add Canned messages and URLs from within Visitor monitor

    It is currently required to login at online portal to manage canned messages and urls. It would be great if we can add canned messages and urls right from within the client area.

    22 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  10. Credit card masking in the format xxxx-xxxx-xxxx-xxxx

    I believe that we should modify our system to identify credit card number when sent in the format of xxxx-xxxx-xxxx-xxxx and mask them

    22 votes
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    0 comments  ·  Live Chat  ·  Admin →
  11. 19 votes
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    under review  ·  3 comments  ·  Live Chat  ·  Admin →
  12. Allow for auto-scrolling to be disabled

    By default, the chat software scrolls the window all the way to the bottom when the agent is typing to the client. A client may wish to scroll up to review something an agent said previously, but if the agent sends a new message, it forces the client back down to the bottom. This also happens if the agent is typing a message - the client's window scrolls down automatically every 1-2 seconds if they scroll up while the agent is in the middle of typing a message. Instead of the client using the time she is waiting for the…

    19 votes
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    0 comments  ·  Live Chat  ·  Admin →
  13. 19 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  14. Multiple chat windows

    I would love to have one more display for the chat window for the agent side, for example, if there are 4 ongoing chats, all of them will be shown directly in the chat screen so that we can see all of them ongoing instead of shifting the tabs one by one.

    18 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  15. Have "timout" setting for when a chat agent is online but not answering

    I would like to see a feature to where if chat agents are online, but none accept a chat request, that after an amount of time (which can be set in settings), it will automatically promp the chat user to leave a message. I know there is the option for the user to do that themselves if nonone picks up, but I would prefer it to be something that can be set to do automatically. Most other Live Chat softwares all have this feature.

    17 votes
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    1 comment  ·  Live Chat  ·  Admin →
  16. Support for automated messages sent on behalf of an agent to keep the conversation going on while the agent is busy

    A feature request for auto messages that can be configured based on triggers like time elapsed since the last message from the agent or since the conversation started.

    The configured messages should support the same dynamic info as canned messages. Perhaps the messages could be shared or come from the same pool.

    17 votes
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    planned  ·  3 comments  ·  Live Chat  ·  Admin →
  17. Ability to toggle users from Away to Online remotely

    Looking to add the ability to turn an agent back to Online from the Away status. Current functionality allows the following:

    Online >> Away
    Online >> Offline
    Away >>Offline

    Hoping to add the following as well:

    Away >> Online

    This will help with agents avoiding chats or for those that are unaware/have forgotten to return to Online from a break.

    16 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  18. Automatically open the details when you click on a visitor

    Instead of having to click details, just automatically open the details when you click on a name in the visitors;

    Or double click on visitor it should show the details window;

    Also, the details window should be displayed as default.

    16 votes
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    has workaround  ·  1 comment  ·  Live Chat  ·  Admin →
  19. 16 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  20. Post Chat Survey report by agent

    Currently the only filter for the Post Chat Survey report is Campaigns.

    Is it possible to get this By Agent as well?

    Similar to the Player Rating (which is also part of the post chat survey, but has its own report) we could then measure NPS, CES and FCR per agent.

    16 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
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