Feedback for Comm100

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  1. Request a call back

    A button that customers can leave there name and number and when they would like a call back.

    55 votes
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    on the backlog  ·  2 comments  ·  Live Chat  ·  Admin →
  2. Light / Dark Theme Toggle

    We use chat during the day and into the evening hours. Having a toggle switch controlled by the operator to turn the chat theme from the standard bright theme to a dark theme would be great. This would only affect the operators theme and not the customer's chat box, although giving the customer the option of a dark/light chat box theme would be great as well for those customers who's browsers are using a dark theme.

    39 votes
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    on the backlog  ·  3 comments  ·  Live Chat  ·  Admin →
  3. Dark theme would be better.

    With this light theme, night shifts become a torture. Theme options should be added.

    36 votes
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    3 comments  ·  Live Chat  ·  Admin →
  4. Add feature emoticon

    Hello,
    Can u support emoticon for chat likes yahoo messenger ?

    With Best Regards,
    Ibanez

    35 votes
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    2 comments  ·  Live Chat  ·  Admin →
  5. Add an option to access agents private shortcuts

    Other words, Admins should be able to view or edit Agents private canned messages or shortcuts.

    30 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  6. never ending chat

    there should be a never ending chat, like tidio chat, where users can see past chat sessions, and if you hit the close button, it should just minimize the chat not end it.

    26 votes
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    0 comments  ·  Live Chat  ·  Admin →
  7. Manually invitations takes up to 50 seconds to show to he visitors

    make manual invitations appears faster on visitors , sometimes it takes up to 50 seconds, and sometimes visitors are no longer on site. they should appear instantly like other chat services

    25 votes
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    0 comments  ·  Live Chat  ·  Admin →
  8. Automatic report generation

    Develop the ability for clients to schedule report generation and have the reports automatically emailed.

    25 votes
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    planned  ·  3 comments  ·  Live Chat  ·  Admin →
  9. Change all personal greeting message.

    As you know some websites changing their domain always. And always personals must change site domain name from greeting message. You can add admin panel %greetdomain% and personal when add %greetdomain% their greeting message it will show from shortcode.

    For ex: Photo

    24 votes
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  10. Credit card masking in the format xxxx-xxxx-xxxx-xxxx

    I believe that we should modify our system to identify credit card number when sent in the format of xxxx-xxxx-xxxx-xxxx and mask them

    22 votes
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    0 comments  ·  Live Chat  ·  Admin →
  11. iOS updated app with better UI and Emojis and send files

    the iOS app loads really slow, and there is no emojis and also there is no file sharing option.

    21 votes
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    0 comments  ·  Live Chat  ·  Admin →
  12. Want to change Chat agent console background to the dark.

    We need to change our Chat agent console background to the dark.C'mon it's 2020. Telegram, skype etc. can use it with dark background. Also iphone do it. you should do it as soon as possible for the customers satisfaction. Like this your agent console really really useless..

    21 votes
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    0 comments  ·  Live Chat  ·  Admin →
  13. 19 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  14. Add Canned messages and URLs from within Visitor monitor

    It is currently required to login at online portal to manage canned messages and urls. It would be great if we can add canned messages and urls right from within the client area.

    19 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  15. 16 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  16. Post Chat Survey report by agent

    Currently the only filter for the Post Chat Survey report is Campaigns.

    Is it possible to get this By Agent as well?

    Similar to the Player Rating (which is also part of the post chat survey, but has its own report) we could then measure NPS, CES and FCR per agent.

    16 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  17. Multiple chat windows

    I would love to have one more display for the chat window for the agent side, for example, if there are 4 ongoing chats, all of them will be shown directly in the chat screen so that we can see all of them ongoing instead of shifting the tabs one by one.

    15 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  18. Allow attachments for Canned Messages

    I would like the user and agent to have the functionality of attaching an image or a file to a canned message.

    14 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  19. Allow chats to be searched by IP Address and Chat ID

    Under History> Chats, when we only know visitor's IP address and would like to search previous chats with the same IP address.

    Each chat does have a chat ID, agent would like to search chats by chat ID.

    13 votes
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    working on it  ·  1 comment  ·  Live Chat  ·  Admin →
  20. 13 votes
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    under review  ·  2 comments  ·  Live Chat  ·  Admin →
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