Feedback for Comm100

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  1. Allow chat button by pre-set scheduling

    If my agents are online from 9 to 5 and I want to display offline message afterward, I should be able to do so.

    56 votes
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    planned  ·  7 comments  ·  Live Chat  ·  Admin →
  2. Request a call back

    A button that customers can leave there name and number and when they would like a call back.

    55 votes
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    on the backlog  ·  2 comments  ·  Live Chat  ·  Admin →
  3. Email forward function

    Unfortunately the forward function is not visible anymore (since the latest update). we cannot forward any emails with attachements to another person / department anymore, we need to change the recipient manually and the attachment is not forwarded in this case. Please insert the forward function in order to forward emails + attachments!

    45 votes
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    1 comment  ·  Ticket  ·  Admin →
  4. Add feature emoticon

    Hello,
    Can u support emoticon for chat likes yahoo messenger ?

    With Best Regards,
    Ibanez

    32 votes
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    2 comments  ·  Live Chat  ·  Admin →
  5. Change all personal greeting message.

    As you know some websites changing their domain always. And always personals must change site domain name from greeting message. You can add admin panel %greetdomain% and personal when add %greetdomain% their greeting message it will show from shortcode.

    For ex: Photo

    24 votes
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  6. Add an option to access agents private shortcuts

    Other words, Admins should be able to view or edit Agents private canned messages or shortcuts.

    24 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  7. API for "Current Queue Length"

    Use case for this API:

    Trying to implement a monitoring system for the queue length to be able to better deal with staffing and break times and be able to log the queue length throughout the day.

    22 votes
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    coming soon  ·  0 comments  ·  Live Chat  ·  Admin →
  8. never ending chat

    there should be a never ending chat, like tidio chat, where users can see past chat sessions, and if you hit the close button, it should just minimize the chat not end it.

    21 votes
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    0 comments  ·  Live Chat  ·  Admin →
  9. Automatic report generation

    Develop the ability for clients to schedule report generation and have the reports automatically emailed.

    19 votes
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    planned  ·  3 comments  ·  Live Chat  ·  Admin →
  10. Manually invitations takes up to 50 seconds to show to he visitors

    make manual invitations appears faster on visitors , sometimes it takes up to 50 seconds, and sometimes visitors are no longer on site. they should appear instantly like other chat services

    19 votes
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    0 comments  ·  Live Chat  ·  Admin →
  11. Add Canned messages and URLs from within Visitor monitor

    It is currently required to login at online portal to manage canned messages and urls. It would be great if we can add canned messages and urls right from within the client area.

    19 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  12. iOS updated app with better UI and Emojis and send files

    the iOS app loads really slow, and there is no emojis and also there is no file sharing option.

    18 votes
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    0 comments  ·  Live Chat  ·  Admin →
  13. Route chat to next agent B if agent A does not respond within X amount of time

    Requesting an enhancement so a chat can be forwarded to the next agent if an agent doesn’t respond within X amount of time in the chat.

    16 votes
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    on the backlog  ·  3 comments  ·  Live Chat  ·  Admin →
  14. Rich html in custom canned messages and other custom fields

    We should be able to formatt our text.

    16 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  15. Light / Dark Theme Toggle

    We use chat during the day and into the evening hours. Having a toggle switch controlled by the operator to turn the chat theme from the standard bright theme to a dark theme would be great. This would only affect the operators theme and not the customer's chat box, although giving the customer the option of a dark/light chat box theme would be great as well for those customers who's browsers are using a dark theme.

    15 votes
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    on the backlog  ·  3 comments  ·  Live Chat  ·  Admin →
  16. Allow attachments for Canned Messages

    I would like the user and agent to have the functionality of attaching an image or a file to a canned message.

    14 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  17. Social Network

    We also need to connect social media networks like Whatsapp, Facebook, Google and Viber.

    12 votes
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    under review  ·  1 comment  ·  Social  ·  Admin →
  18. Allow translation popups to occur by visitors IP or browser locale

    Currently translation popups occur when the user first types in a message. I would like to allow the translation popup to occur by detecting the visitors IP address [location] or the browser locale.

    11 votes
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    on the backlog  ·  1 comment  ·  Live Chat  ·  Admin →
  19. Automatically open the details when you click on a visitor

    Instead of having to click details, just automatically open the details when you click on a name in the visitors;

    Or double click on visitor it should show the details window;

    Also, the details window should be displayed as default.

    10 votes
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    has workaround  ·  1 comment  ·  Live Chat  ·  Admin →
  20. Routing order/Hunt Group

    It would be handy to be able to setup routing order per campaign in case preferred agent or department is offline or nor respond within XX seconds.

    Example:
    1: Chat comes in for Department or campaign X
    2: Assigned department is not responding to call or offline
    3: call goes to next rule which can be another agent or department or all
    4: etc.

    This way can set preferred departments for campaigns and if they not there or to busy going to next preferred etc.

    10 votes
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    0 comments  ·  Live Chat  ·  Admin →
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