Feedback for Comm100

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  1. Knowledge base no articles found message

    Can we customize the messaging presented to the customer if they don't find an article in knowledge base?

    4 votes
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  2. Top articles presented to customer before they search

    In knowledge base integrated with chat, can we automatically have the top articles presented to a customer before they search?

    4 votes
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  3. helpful/unhelpful buttons for KB

    Thumbs up or thumbs down buttons when searching KB through chat

    4 votes
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  4. Show visitors attempted searches

    Allow admin to see visitor search terms when visitor searches the knowledgebase. This will allow admin to see new articles that are necessary and to improve/extend the knowledgebase over time in response to user needs.

    4 votes
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  5. Make statistics visible for knowledgebase articles

    Make statistics visible for knowledgebase articles (such as number of visits) or otherwise setup a report for this information. Other stats, particularly number of times a visitor clicked into a knowledgebase article from within/pre a chat would be really helpful in evaluating if the knowledgebase reduced agent workload.

    4 votes
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  6. Attachment for Knowledge Base articles

    Allow the ability to attach documents to KB articles in the new version.

    1 vote
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    0 comments  ·  Knowledge Base  ·  Admin →
  7. Search alphabetically within KB

    In KB, search features using parent & child categories are not listing alphabetically.

    1 vote
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    1 comment  ·  Knowledge Base  ·  Admin →
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Feedback for Comm100

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