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  1. Filters: Add "is" or "exactly" conditions for filter setting Receiving Email

    Should be able to make an exact match to the parameters given or select from the Email addresses set up on the account.

    Currently, "contains"/"not contains" is the only option for Receiving Email, and I believe it uses fuzzy matching, which means we're getting some misdirected tickets based on the current filters.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  2. In the ticketing system, if we want to hide the user email ID from our Agents for security purpose, Can we do so?

    In the ticketing system, if we want to hide the user email ID from our Agents for security purpose, Can we do so?

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
  3. Merge window resizeable, as well as columns

    The window can’t resize. The columns can’t resize. The ID column shows only 2 characters and the time column only shows the date, not the time. The search box doesn’t say that it requires complete words, as searching for cat does not return customer Cathy or customer email cathy@....

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
  4. Sortable custom fields

    Would like to be able to move a newer custom field to sit above an older one. Similar sorting functionality would be useful for the entire Info pane.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  5. There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and

    There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and that button closes my websites main buttons.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  6. There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and

    There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and that button closes my websites main buttons.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  7. There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and

    There is a huge problem when you minimise the chat button on mobile. There is grey rectangular shaped minimising chat button existing and that button closes my websites main buttons.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  8. Tickets to route to specified agents

    I would like tickets coming from certain emails to only be visible to the certain agents instead of all agents.

    2 votes
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    0 comments  ·  Ticket  ·  Admin →
  9. E-mail validation when creating agent over API

    I implement creating agents and campaigns over API, it's cool but I found a bug in email validation, when i send .com email it's OK, but when I send email with different domain like .cz it fails with validation error saying that email should be an email. I must create agents with emails like this.
    In attached printscreen is this bug logged, e-mail is valid, verified and working for longer time, but get this error.

    9 votes
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    1 comment  ·  Ticket  ·  Admin →
  10. Having an export button that transfers to a excel spreadsheet

    It would be very beneficial to the universities staff to have a button to export agents into an excel spreadsheet. This helps us with audits and comparisons. It would make things a lot simpler as at the moment we are having to copy and paste which the site doesn't really allow for an easy copy and paste process.

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
  11. Adding a campaign tag to the chat transcript when forwarded to ZenDesk

    Currently, a chat transcript shows the Campaign as well as department within Comm100. However, when using a direct integration with ZenDesk, the tags sent with the transcript only include the department.

    Hoping to add a Campaign tag as well, to better categorize the chat transferred.

    6 votes
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    under review  ·  0 comments  ·  Ticket  ·  Admin →
  12. English UK Dictionary

    Currently the APP does not seem to allow me to select my preferred dictionary of English UK. I only have English USA option. I can see there is a feature there in the settings to update but for some reason I cannot access my native dictionary.

    It would be good If the option would come available.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  13. Functional Exit Button

    Call me crazy but when I select the option to Quit a program, it should actually quit. It shouldn't prevent my computer from restarting, it shouldn't sit there staring at me, and I shouldn't have to open Activity Monitor to Force Quit the damn app because you can't hire competent programmers that can't program something as simple at an end function.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  14. Ban list select all.

    Impossible to delete one by one, an option like select all delete is absolutely necessary in an urgent way.

    2 votes
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    under review  ·  1 comment  ·  Ticket  ·  Admin →
  15. Report of Visitors

    Can you please add a Report that shows Visitor details? In other words, not just data on chats, but data on Visitors. Fields to display in report are Date-Time-IP Address-Location-visits.

    Longer term project is to allow customers to build their own reports. Just expose all available data fields and let customer drag and drop to create reports and save them for future use. We did that with our platform, it's great because it's the last time you need to build a canned report for anyone - they can do it themselves. Here's a short video showing ours: https://youtu.be/sOLntKf2fdk

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  16. Right-Click for Desktop App

    Until two week ago, about May 5, I was able to right click in the Desktop app. Please bring it back in the next update

    1 vote
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  17. Webhooks integration for use with Slack

    The webhooks feature is useful, but we cannot integrate this with Slack in its current form because of the way Comm100 sends the payload to the webhook address. I've discussed this with Slack who have confirmed that the data they're receiving is not in an acceptable format for them. Comm100 techs, please see the guidelines here -> https://api.slack.com/incoming-webhooks#advancedmessageformatting

    I've also tested the Zapier integrtation. It is 'OK', but there aren't as many options with Zapier than there is with webhooks. For example, you cannot send a Zap when an agent changes status.

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
  18. Can there be a section on the Reports- Availability section where we can plot schedules and see in percentage the "Adherence" of the agents

    Can we have section on the Reports- Availability where we can plot schedules and see in Percentage the adherence to their schedules? This computes the log outs during shifts, break, over break and late log ins and complete hours worked in a weekly, monthly, daily basis?

    4 votes
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    0 comments  ·  Ticket  ·  Admin →
  19. URL independent for ticktes

    We use to give support among several operators shearing the ticket URL.
    It was fantastic the instant access to the ticket...
    Can we recover that feature?

    3 votes
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
  20. Filtering operator participated in ticket

    We can filter tickets assigned. But I'd like to see all the tickets where an operator participated, not only those assigned to him.

    1 vote
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    on the backlog  ·  0 comments  ·  Ticket  ·  Admin →
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