Feedback for Comm100

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  1. 1 vote
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    0 comments  ·  Bot  ·  Admin →
  2. English UK Dictionary

    Currently the APP does not seem to allow me to select my preferred dictionary of English UK. I only have English USA option. I can see there is a feature there in the settings to update but for some reason I cannot access my native dictionary.

    It would be good If the option would come available.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  3. Changes in the chat request pop up

    Whenever we receive any chat request on Google Chrome browser the pop up shows at the bottom right corner wherein when we are in Mozilla Firefox browser the pop up shows at the top right corner (Don't have a screenshot) which is not convenient for the Agent point of view, because working on multiple screen sometime we failed to see the pop up, due to which our missed chat count increased hence it would be a suggestion that if you could make changes in the pop up which can pop up at the middle of the screen how it works…

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  4. Functional Exit Button

    Call me crazy but when I select the option to Quit a program, it should actually quit. It shouldn't prevent my computer from restarting, it shouldn't sit there staring at me, and I shouldn't have to open Activity Monitor to Force Quit the damn app because you can't hire competent programmers that can't program something as simple at an end function.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  5. Notification email/popup for ratings

    If there's a chat that got a 1 or 2 star rating, it would be nice to get a notification email or pop.

    Checked visitor segementation but no option for rating.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  6. Notification email/popup for ratings

    If there's a chat that got a 1 or 2 star rating, it would be nice to get a notification email or pop.

    Checked visitor segementation but no option for rating.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  7. Increase max size canned message from 2048 to 5000

    Increase max size canned message from 2048 to 5000

    3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  8. Ban list select all.

    Impossible to delete one by one, an option like select all delete is absolutely necessary in an urgent way.

    1 vote
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    under review  ·  0 comments  ·  Ticket  ·  Admin →
  9. 建议在查看历史聊天记录中 加入已读和未读标识,以及详细内容中翻页的功能

    查看历史聊天的功能我觉得是考察客服回复质量的一个功能,我们会每天查看客服回复的内容是否符合客户的需求,但是目前查看历史聊天,没有已读和未读的标识,很容易分不清哪些有读过,哪些未读。并在详细的聊天内容中无法进行翻页,看完一个,想看下一个还要后退,再去查看下一个,比较麻烦,建议修改,谢谢!

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  10. Report of Visitors

    Can you please add a Report that shows Visitor details? In other words, not just data on chats, but data on Visitors. Fields to display in report are Date-Time-IP Address-Location-visits.

    Longer term project is to allow customers to build their own reports. Just expose all available data fields and let customer drag and drop to create reports and save them for future use. We did that with our platform, it's great because it's the last time you need to build a canned report for anyone - they can do it themselves. Here's a short video showing ours: https://youtu.be/sOLntKf2fdk

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  11. Forms

    It would be very beneficial to have an option to create forms like PCI forms but that don't need to be secure. For example, if you are needing to get a lot of information from a customer (phone number, address, birthdate, etc.) the form would make it a lot easier to obtain this information instead of having to type each one out and wait for a response. A form option would be much cleaner and more efficient.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  12. I hope I can add a Chinese installation package.

    I hope that the software can support the Chinese version.

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  13. Right-Click for Desktop App

    Until two week ago, about May 5, I was able to right click in the Desktop app. Please bring it back in the next update

    1 vote
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  14. Delete Message Option

    Option to delete a message you sent to your client. In case it was incorrect or you thought of another solution

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  15. spell check feature in ie

    To integrate the spell check feature in IE browser

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  16. 1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  17. Insert anchor tags with Agent Console

    Allow the agent console api to add html elements, such as <a href ="somesite.com" id="for-triggering-events-on-client-system">Activate Promo code!</a>
    This would allow developers to easier trigger events on their system.

    3 votes
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  18. Knowledge base no articles found message

    Can we customize the messaging presented to the customer if they don't find an article in knowledge base?

    4 votes
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  19. Top articles presented to customer before they search

    In knowledge base integrated with chat, can we automatically have the top articles presented to a customer before they search?

    4 votes
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  20. helpful/unhelpful buttons for KB

    Thumbs up or thumbs down buttons when searching KB through chat

    4 votes
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