Feedback for Comm100

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  1. FIX ZAPPIER INTEGRATION

    ever since i got updated to X version, my zappier integration got broken, it always says, "Oh, foo.
    Zapier could not connect to your account.

    The state parameter was provided but appears incorrect."

    I'm seriously considering, switching to LiveChat

    15 votes
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    1 comment  ·  Live Chat  ·  Admin →
  2. Integration with Ecwid.com

    add integration with ECWID.com Stores now that ecwid has been bought by canadian company Lightspeed, it will become a major player on the ecommerce scene.

    15 votes
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    0 comments  ·  Live Chat  ·  Admin →
  3. allow to send images or files on mobile app

    allow to send images or files on mobile app

    15 votes
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    0 comments  ·  Live Chat  ·  Admin →
  4. open sent link to visitor with chat window minimized

    while chatting with a visitor on mobile devices (iOS and Android)
    if I send a link within the same page where the chat code is pasted, instead of visitor getting to the page right away, it redirects the visitor to the chat window again until the visitor minimize the chat, that's just bad design

    9 votes
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    1 comment  ·  Live Chat  ·  Admin →
  5. "Option groups" for custom fields in agent wrap up

    Currently 'category' field in the agent wrap up area is the only field with ability to have options and option groups.

    It would be useful to have this same ability for custom fields on the agent wrap up which are currently limited to 'Dropdown List' or 'Checkbox List' where only single options are possible.

    9 votes
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    0 comments  ·  Live Chat  ·  Admin →
  6. pushing pages on mobile devices like phones bug or not friendly design

    if for example a client is browsing www.siteA.com, on a mobile device like iphone or android phone, if I push www.siteA.com/product or sent the link directly, when the client clicks on the link it takes him to www.siteA.com/product as it should but the chat window remains opened so he cannot see the webpage pushed but instead he ends up at the chat window again unless he clicks the minimize button on the top corner, the issue is that some users are less tech savy or plain dumb and they cannot figure it out. and they think they are being…

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  7. Desktop app for linux

    So since you don't care about improving the mobile apps, how about launching a Linux app?

    1 vote
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  8. Keeping the notification until you click into the chat box to respond

    I want the notification that a chatter responded to stay on my screen until I click into the chat to respond to them. Because if you are handling multiple chatters at a time and they send you a response as soon as you click to another chat it doesn't show you a notification that they responded yet because it was at the same time.

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  9. Credit card masking in the format xxxx-xxxx-xxxx-xxxx

    I believe that we should modify our system to identify credit card number when sent in the format of xxxx-xxxx-xxxx-xxxx and mask them

    22 votes
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    0 comments  ·  Live Chat  ·  Admin →
  10. Different Color Scheme for Agent Chat Console Based on Different Campaigns

    Color scheme of few buttons, navigation and information on Agent Chat Console should be based on which campaign customer have came from. This option is useful if I have one agent for my several websites or projects. So if there is a difference of colors, there is very minimal chance of mistake from Agent of mixing information with other website.

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  11. Allow custom reporting or exports from history

    When I look at chats from the History page, I can see some great data like IP address, operating system, browser, and screen resolution. The OS is particularly useful for segmenting mobile from desktop. Unfortunately, I can't see this info from my reporting and can't see it when I export transcripts.

    I also see a lot of data that's useless to me when I export transcripts. The first column, "ID" is something I'll never use. I don't use the "Product/service" or "Phone" tabs. Various other tabs are useless to me. Ideally I should be able to pick and choose what…

    3 votes
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  12. Keep agents chats at the top of the Queue

    There should be a feature that a agent be able to monitor all chats and still have their personal chats at the top of the column at all times. Possibly as an additional option within "Group chat by Status".

    11 votes
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  13. Automated scheduled reporting capabilities

    Currently there are various metrics available in the reporting section, however there is currently no functionality for setting up automated/scheduled reports. These would be very useful, and in our case would be setup to be run at the end of each shift. Sent to the shift manager it would allow them to receive an overview of their teams shift without having to go into the Comm100 console and fine tune the reporting.

    For example we have two shift patterns. 7am-7pm and 7pm to 7am. An automated report showing chats received, chats missed, chat acceptance rate, average waiting time etc would…

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  14. device ban

    One of our clients typing unspeakeble words to our employees. He has psychological problems (really, he sent us his mental illness report too), he's obsessed with us unfortunately. We cant ban him with ip, reset his modem and come back, our own clients can't connect the chat, we cant ban him with visitor id too, he clean his cookies and browser, come back again. Our two women employee resigned, ım afraid there will be more. Device ban can be a solution, gaming companies doing this for cheaters, chat companies can do it for this kind of clients. Actually ı dont…

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  15. Desktop App Size is Too Large - Should be resizable

    The desktop app at a minimum takes up about 60% of the width of a 1080p monitor screen.

    This makes it very hard to dock the chat at the side of the screen and leave open at all times.

    This would be fixed if the width could be resized below 60%.

    15 votes
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    0 comments  ·  Live Chat  ·  Admin →
  16. General Scoring Table

    By using the scores of all customers who scored their chats with the agent, we can show the overall average score statistics as a service badge on the site. http://prntscr.com/wi868k - https://quality.livechatinc.com/10774117?utm_source=quality_badge&utm_medium=referral&utm_campaign=qb_10774117
    like these for example.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  17. 19 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  18. hubspot

    Please create a direct integration with Hubspot.

    3 votes
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  19. 1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  20. Wrap-up reporting

    Hi guys ,
    Id like to ask you to slightly develop the Wrap- up reporting in terms of additional feature to be added . Currently you provide :
    Wrap Up -Survey tab - available for a certain time frame and exportable
    Completion by Time with an option by agent - however wrap -ups non exportable .
    I need a feature which will help me see Completion by Agent with details kind /type of wrap -ups for a selected time frame . For Example
    Agent Nelly - for the period 01.09-10.09 has 30 Wrap-ups out of 35 Chats and
    I

    1 vote
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