Feedback for Comm100

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  1. Change all personal greeting message.

    As you know some websites changing their domain always. And always personals must change site domain name from greeting message. You can add admin panel %greetdomain% and personal when add %greetdomain% their greeting message it will show from shortcode.

    For ex: Photo

    24 votes
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  2. never ending chat

    there should be a never ending chat, like tidio chat, where users can see past chat sessions, and if you hit the close button, it should just minimize the chat not end it.

    21 votes
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    0 comments  ·  Live Chat  ·  Admin →
  3. Manually invitations takes up to 50 seconds to show to he visitors

    make manual invitations appears faster on visitors , sometimes it takes up to 50 seconds, and sometimes visitors are no longer on site. they should appear instantly like other chat services

    19 votes
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    0 comments  ·  Live Chat  ·  Admin →
  4. iOS updated app with better UI and Emojis and send files

    the iOS app loads really slow, and there is no emojis and also there is no file sharing option.

    18 votes
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    0 comments  ·  Live Chat  ·  Admin →
  5. Insert anchor tags with Agent Console

    Allow the agent console api to add html elements, such as <a href ="somesite.com" id="for-triggering-events-on-client-system">Activate Promo code!</a>
    This would allow developers to easier trigger events on their system.

    3 votes
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  6. 1 vote
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    0 comments  ·  Bot  ·  Admin →
  7. English UK Dictionary

    Currently the APP does not seem to allow me to select my preferred dictionary of English UK. I only have English USA option. I can see there is a feature there in the settings to update but for some reason I cannot access my native dictionary.

    It would be good If the option would come available.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  8. Knowledge base no articles found message

    Can we customize the messaging presented to the customer if they don't find an article in knowledge base?

    4 votes
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  9. Top articles presented to customer before they search

    In knowledge base integrated with chat, can we automatically have the top articles presented to a customer before they search?

    4 votes
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  10. helpful/unhelpful buttons for KB

    Thumbs up or thumbs down buttons when searching KB through chat

    4 votes
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  11. Changes in the chat request pop up

    Whenever we receive any chat request on Google Chrome browser the pop up shows at the bottom right corner wherein when we are in Mozilla Firefox browser the pop up shows at the top right corner (Don't have a screenshot) which is not convenient for the Agent point of view, because working on multiple screen sometime we failed to see the pop up, due to which our missed chat count increased hence it would be a suggestion that if you could make changes in the pop up which can pop up at the middle of the screen how it works…

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  12. Functional Exit Button

    Call me crazy but when I select the option to Quit a program, it should actually quit. It shouldn't prevent my computer from restarting, it shouldn't sit there staring at me, and I shouldn't have to open Activity Monitor to Force Quit the damn app because you can't hire competent programmers that can't program something as simple at an end function.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  13. Change the Note background Colour

    Have the ability to change the colour of the note to make it more obvious, so it is less likely an agent will send a private message to the customer

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  14. Notification email/popup for ratings

    If there's a chat that got a 1 or 2 star rating, it would be nice to get a notification email or pop.

    Checked visitor segementation but no option for rating.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  15. Notification email/popup for ratings

    If there's a chat that got a 1 or 2 star rating, it would be nice to get a notification email or pop.

    Checked visitor segementation but no option for rating.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  16. Increase max size canned message from 2048 to 5000

    Increase max size canned message from 2048 to 5000

    3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  17. Ban list select all.

    Impossible to delete one by one, an option like select all delete is absolutely necessary in an urgent way.

    1 vote
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    under review  ·  0 comments  ·  Ticket  ·  Admin →
  18. Report of Visitors

    Can you please add a Report that shows Visitor details? In other words, not just data on chats, but data on Visitors. Fields to display in report are Date-Time-IP Address-Location-visits.

    Longer term project is to allow customers to build their own reports. Just expose all available data fields and let customer drag and drop to create reports and save them for future use. We did that with our platform, it's great because it's the last time you need to build a canned report for anyone - they can do it themselves. Here's a short video showing ours: https://youtu.be/sOLntKf2fdk

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  19. 1 vote
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    1 comment  ·  Live Chat  ·  Admin →
  20. Forms

    It would be very beneficial to have an option to create forms like PCI forms but that don't need to be secure. For example, if you are needing to get a lot of information from a customer (phone number, address, birthdate, etc.) the form would make it a lot easier to obtain this information instead of having to type each one out and wait for a response. A form option would be much cleaner and more efficient.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
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