Feedback for Comm100

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  1. Change the Note background Colour

    Have the ability to change the colour of the note to make it more obvious, so it is less likely an agent will send a private message to the customer

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  2. Notification email/popup for ratings

    If there's a chat that got a 1 or 2 star rating, it would be nice to get a notification email or pop.

    Checked visitor segementation but no option for rating.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  3. Notification email/popup for ratings

    If there's a chat that got a 1 or 2 star rating, it would be nice to get a notification email or pop.

    Checked visitor segementation but no option for rating.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  4. 建议在查看历史聊天记录中 加入已读和未读标识,以及详细内容中翻页的功能

    查看历史聊天的功能我觉得是考察客服回复质量的一个功能,我们会每天查看客服回复的内容是否符合客户的需求,但是目前查看历史聊天,没有已读和未读的标识,很容易分不清哪些有读过,哪些未读。并在详细的聊天内容中无法进行翻页,看完一个,想看下一个还要后退,再去查看下一个,比较麻烦,建议修改,谢谢!

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  5. 1 vote
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    1 comment  ·  Live Chat  ·  Admin →
  6. Blocking inappropriate word

    Blocking inappropriate word content on the chat screen ;

    We should have this kind of app or option to use. Because sometimes we are seeing inappropriate words on chat screen, so with this maybe we can filter them or we can configure,
    Thanks

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  7. More button colour variation - gallery images

    On the adaptive buttons you can change the colour of the button using a colour reference number. It would be really useful to be able to do this on the gallery images provided within COMM100 too.

    6 votes
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    0 comments  ·  Live Chat  ·  Admin →
  8. spell check feature in ie

    To integrate the spell check feature in IE browser

    1 vote
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  9. 1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  10. Returning to the web page on mobile device

    When using a pop-out chat window, the client is looking for a way to return to the webpage once the chat window has taken up the entire screen. The client is having to click the 'Restore' option, or the close icon to go back to the regular window.

    Screenshot attached.

    1 vote
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    has workaround  ·  6 comments  ·  Live Chat  ·  Admin →
  11. Automate chat exporting

    Request from a customer:
    How can we automate it, meaning chats are exported automatically so we have the customers details as soon as possible in the CRM because that is where our agents check for new customers to call. All our current systems import in some shape or form data into our CRM so we do not have to look in different places for customer info.

    1 vote
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    1 comment  ·  Live Chat  ·  Admin →
  12. Allow video conference via Audio or Video add-on

    Instance, an agent is chatting with a member and wants to bring in another agent for assistance on the video.

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  13. API webhook repush

    If customer is using our API/Webhook and there's a power outage on their at night - can they do re-push from our end. They still want that data from last night.

    4 votes
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    coming soon  ·  3 comments  ·  Live Chat  ·  Admin →
  14. Save preset columns/settings in the Agent Console

    Large enterprise customers generally have reps/agents actively moving. Therefore, the managers/supervisors would like to have a set of preset columns, settings, et cetra across all the agents and including new ones WITHOUT having to manually tell each agent to do so.

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  15. Drag & drop files in chat window

    Add the drag and drop functionality for the visitors or agents to share files. Clicking on "attach file" icon seems an extra step.

    1 vote
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  16. Embedded Links in Canned Messages

    Allow embedded links to be added into canned messages. For instance, the ability to have an address showing and then link to a map URL.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  17. Time agents go offline early - notifications

    Enterprise customer stated that their agents were logging off earlier then their scheduled shift (conclusion). As admins/managers, they would like to be notified if an agent logs off BEFORE their shift time ends.

    2 votes
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    0 comments  ·  Live Chat  ·  Admin →
  18. 1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  19. Register a visitor has left a chat when the window has been closed

    Agents only get a notification when a visitor has left using the comm100 X icon to launch the prechat survey. However as we know this is not the most common user behavior. Visitors tend to click the window X icon once they have had the information required and the agents is left wondering if they are still there.

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  20. Offline chat button - should be able to select from gallery, not just for online button!

    As the title describes, right now can only select an online button from the gallery, only way to customise offline is by uploading both an online and an offline button.

    1 vote
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