Feedback for Comm100

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  1. Ability to add more avatars

    Due to the small amount of avatars available, we would like to be able to bulk upload avatars to the library so users have a larger selection to choose from.

    6 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  2. Update Ban List Functionality

    If I only had dates, country, url, mass delete and sorting ability - I would clean the ban list with 95% efficiency

    with 7500+ IP's in ban - I have some existing customers who are banned and I can not locate them.

    1 vote
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  3. I would like to be able to track when kick off agent is used

    I would like a report that shows when an agent is kicked off a chat by another agent

    1 vote
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  4. Access report showing all agents and their access status. Need this type of report for our internal security auditing.

    Need a report showing all agents and their access status (active/inactive) for security auditing. Currently have to screenshot My Agents because no downloadable report exists.

    1 vote
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  5. never ending chat

    there should be a never ending chat, like tidio chat, where users can see past chat sessions, and if you hit the close button, it should just minimize the chat not end it.

    26 votes
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  6. Manually invitations takes up to 50 seconds to show to he visitors

    make manual invitations appears faster on visitors , sometimes it takes up to 50 seconds, and sometimes visitors are no longer on site. they should appear instantly like other chat services

    25 votes
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  7. Add a Button/Customer URL Link to Invitations

    Having a button/link to other pages would help to better promote/inform customers through use of the invitation - especially for special offers

    2 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  8. Check your NPS rating

    I would like my agents to be able to view their own NPS rating in the post chat survey

    1 vote
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  9. Allow to change the format and content of transcript and offline message

    Allow admins to change the format, subject, and context of transcripts and offline messages under Campaigns.

    1 vote
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  10. iOS updated app with better UI and Emojis and send files

    the iOS app loads really slow, and there is no emojis and also there is no file sharing option.

    21 votes
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  11. Queue notification on transfer window - agent know if the department transfering to has a queue or not

    If a department has a big queue an agent can decide to give out the departments contact details rather than queue with the visitor waiting for the transfer.

    3 votes
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  12. Forms

    It would be very beneficial to have an option to create forms like PCI forms but that don't need to be secure. For example, if you are needing to get a lot of information from a customer (phone number, address, birthdate, etc.) the form would make it a lot easier to obtain this information instead of having to type each one out and wait for a response. A form option would be much cleaner and more efficient.

    5 votes
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  13. I hope I can add a Chinese installation package.

    I hope that the software can support the Chinese version.

    6 votes
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    1 comment  ·  Live Chat  ·  Admin →
  14. Queue closes but guest is still in it. Guest should get a message and kicked to the offline option.

    It's currently possible for agents to exit and not clear out the queue. In the unfortunate event that it happens, the guest could stay in for far too long.

    Give admins the options to 1) customize a message along the line of :c
    hat is now closed" and 2) kick the guest out or to the knowledge base or the contact us page, whichever.

    Thx for considering this.

    2 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  15. Insert anchor tags with Agent Console

    Allow the agent console api to add html elements, such as <a href ="somesite.com" id="for-triggering-events-on-client-system">Activate Promo code!</a>
    This would allow developers to easier trigger events on their system.

    3 votes
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  16. Increase max size canned message from 2048 to 5000

    Increase max size canned message from 2048 to 5000

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  17. Please allow for SVG images to be uploaded for chat buttons.

    With higher resolution screens becoming popular, we are upgrading our images from JPG and PNG to SVG. I would like to be able to upload my Chat button in SVG format (vector).

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  18. 3 votes
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  19. Delete Message Option

    Option to delete a message you sent to your client. In case it was incorrect or you thought of another solution

    4 votes
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  20. Changes in the chat request pop up

    Whenever we receive any chat request on Google Chrome browser the pop up shows at the bottom right corner wherein when we are in Mozilla Firefox browser the pop up shows at the top right corner (Don't have a screenshot) which is not convenient for the Agent point of view, because working on multiple screen sometime we failed to see the pop up, due to which our missed chat count increased hence it would be a suggestion that if you could make changes in the pop up which can pop up at the middle of the screen how it works…

    1 vote
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