This feature was recommended by Dego.
My clients come from various countries. When my clients request chats, I want to offer them with various language selections. So they can choose their preference languages on the chat window.
It’s much convenient and business friendly.4 votes
We are using LiveChat for months in Basaksehir Municipality, Turkey and our citizens and we are very happy with the application and its usefulness in web-site. However, in these days we are developing our mobile municipal application for our citizens and want to integrate the LiveChat to that mobile app. (iPhone, iPad, and Android)
Actually, we need a mobile HTML5 interface to embed the livechat through the mobile application or API that talks with our application (in this option we will develop our own mobile interfaces)3 votes
Instead of having to click details, just automatically open the details when you click on a name in the visitors;
Or double click on visitor it should show the details window;
Also, the details window should be displayed as default.10 votes
When you are looking at the Auto Invite report, it would be nice to be able to drill down to the actual chat logs. This would allow me to see what my operators are doing with the "invited" chats on my orders page. Are they helping close business or chasing them away.1 vote
Please add the folowing columns to the Missed & Refused chat report:
This will allow a manager to quickly acces the missed chats without having to dive into each transcript.9 votes
A button that customers can leave there name and number and when they would like a call back.55 votes
The data provided by Comm100 is crucial to us.We need the data in our CRM.(We use sugar CRM) or SOAP support to migrate the data else where.
I hope Comm100 helps!6 votes
An integration of the chat into netsuite that would allow you to easily transfer the chat transcripts over to the netsuite CRM system. This would also create a new customer record if none existed and add to an existing customer record if one was there.6 votes
Rather than starting with no rating (no stars), allow us (the users) to set the rating to 5-star. Why? It assumes that the item in question is good and that an unsatisfied guest will deduct a star if he/she feels it's merited. Simply a different way to come at the situation, a way that leans toward giving the benefit of the doubt.0 votes
Integrate with MailChimp0 votes
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