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  1. 10 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  2. Notification for Chat needs first response

    Comm100 should have notification to agent like colour or sign notification to let agent know which chat is first response chat and which chat is ongoing chat. At this time , the chat need first response also show unresponsive time , same as ongoing chat. If agent has multiple newly accepted chats, they will be confused and cant notice which chat is ongoing unresponsive time and newly accepted chat unresponsive time.

    And the short key to switch chat also did not go to the chat with long waiting time , it only goes from top to bottom. If agents have…

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  3. Edit the Agents on Cell Phone

    Currrently, we cannot edit the agent details on the phone, only on computer. The editing boxes don't work when we click them.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  4. 1 vote
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  5. Use CAPTCHA within the livechat application (From Patrick)

    For example when entering details in a pre-chat form or offline message.

    David:
    It’s obvious isn’t it? Bots trolling the net, tirelessly accessing web pages and submitting fake chat requests and forms.

    This is a common hacking technique and is a method of DDOS attack. Send so many requests to the web server that it gets overloaded.
    In addition, the chat requests would fill the agent console unnecessarily with fake requests.

    Seems pretty like a simple and obvious situation that can be avoided by allowing clients the choice to turn on CAPTCHA or turn off.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  6. To protect company's asset, please allow admin to disable sending file outside from agents

    To protect company's asset, please allow admin to disable sending file outside from agents

    6 votes
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  7. New agent created notification

    When a new agent is created by Admin, they should receive an email to complete registration. Seems odd to them that they're setting their passwords, etc.

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  8. when @ is included in the chat transcript, then the chat history should not be visible.

    when @ is included in the chat transcript, then the chat history should not be visible. Is it possible?

    Robert

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  9. Clearly define which campaign user is working on

    Few customers have stated, they inadvertently make changes to Campaign A instead of Campaign B. Reason being, the current drop-down is not concise enough.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  10. Downloading Reports

    Currently users do not have the ability to download a full years worth of reports in the click of a button. The system currently allows a use to download no more than 3 months of reports at one time, creating a longer process, that requires more clicks and therefore more time. Can this process be streamlined to reduce the repetitiveness and time consuming act of resetting parameters for 3 month blocks, so that the user has the ability to download all reports at one time?

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  11. Add a box to select all when trying to unban IP addresses

    Add a box to select all when trying to unban IP addresses

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  12. 0 votes
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  13. Add the "BAN" function to the ANDROID AP !

    I want to be able to BAN idiot visitors when using the Android application on my tablet/phone . . . same way I can do that on the Windows desktop PC application. Very important! I've been requesting this for over 2 years! How come no features added to the Android app?

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  14. Report API

    Add report API into RESTFul APIs. Enable customers to fetch report through API.

    6 votes
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    coming soon  ·  0 comments  ·  Live Chat  ·  Admin →
  15. 1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  16. The Values of Conditions for Checkbox is not intuitive

    Currently the values of Conditions for Check box in Routing Rules, Visitor Segmentation need to be filled in manually. Agents need to be told to fill in true or false in the textbox.

    Suggest to change the textbox to dropdown list, agent can select checked or not checked instead of typing true or false

    1 vote
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    planned  ·  0 comments  ·  Live Chat  ·  Admin →
  17. Add feature emoticon

    Hello,
    Can u support emoticon for chat likes yahoo messenger ?

    With Best Regards,
    Ibanez

    35 votes
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    2 comments  ·  Live Chat  ·  Admin →
  18. 16 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  19. Visitor Map In Console

    Would be nice to have Map of the Visitor. (Google Maps) I find this quite strange why you have not added this. All other live chats out there do have this Feature.

    6 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  20. Record from which IP address may operator logs in to chatwith customer.

    Suppose we have 3 operators and some static IPs. As a manager, I need to check from which IP my operator chat with visitors.

    I want to know whether our operators work in the office. If operators are not working from IPs, they are working from other place.

    It's very important for me.

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
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