Feedback for Comm100

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  1. Ability to toggle auto-translation use for all agents

    Currently, agents must turn on auto-translation in their chat settings before the icon is visible for them in the chat window. We would like to either make this a default setting as ON or be able to toggle it on upon account creation.

    Keeping it at the agent level is difficult for larger teams.

    6 votes
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  2. Ability to add more avatars

    Due to the small amount of avatars available, we would like to be able to bulk upload avatars to the library so users have a larger selection to choose from.

    6 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  3. I would like to be able to track when kick off agent is used

    I would like a report that shows when an agent is kicked off a chat by another agent

    1 vote
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  4. Access report showing all agents and their access status. Need this type of report for our internal security auditing.

    Need a report showing all agents and their access status (active/inactive) for security auditing. Currently have to screenshot My Agents because no downloadable report exists.

    1 vote
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  5. iOS updated app with better UI and Emojis and send files

    the iOS app loads really slow, and there is no emojis and also there is no file sharing option.

    27 votes
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  6. Check your NPS rating

    I would like my agents to be able to view their own NPS rating in the post chat survey

    1 vote
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  7. Allow to change the format and content of transcript and offline message

    Allow admins to change the format, subject, and context of transcripts and offline messages under Campaigns.

    1 vote
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  8. Forms

    It would be very beneficial to have an option to create forms like PCI forms but that don't need to be secure. For example, if you are needing to get a lot of information from a customer (phone number, address, birthdate, etc.) the form would make it a lot easier to obtain this information instead of having to type each one out and wait for a response. A form option would be much cleaner and more efficient.

    5 votes
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  9. Queue notification on transfer window - agent know if the department transfering to has a queue or not

    If a department has a big queue an agent can decide to give out the departments contact details rather than queue with the visitor waiting for the transfer.

    3 votes
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  10. I hope I can add a Chinese installation package.

    I hope that the software can support the Chinese version.

    6 votes
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    1 comment  ·  Live Chat  ·  Admin →
  11. Queue closes but guest is still in it. Guest should get a message and kicked to the offline option.

    It's currently possible for agents to exit and not clear out the queue. In the unfortunate event that it happens, the guest could stay in for far too long.

    Give admins the options to 1) customize a message along the line of :c
    hat is now closed" and 2) kick the guest out or to the knowledge base or the contact us page, whichever.

    Thx for considering this.

    2 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  12. Insert anchor tags with Agent Console

    Allow the agent console api to add html elements, such as <a href ="somesite.com" id="for-triggering-events-on-client-system">Activate Promo code!</a>
    This would allow developers to easier trigger events on their system.

    3 votes
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  13. Increase max size canned message from 2048 to 5000

    Increase max size canned message from 2048 to 5000

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  14. Please allow for SVG images to be uploaded for chat buttons.

    With higher resolution screens becoming popular, we are upgrading our images from JPG and PNG to SVG. I would like to be able to upload my Chat button in SVG format (vector).

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  15. 3 votes
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  16. 4 votes
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    1 comment  ·  Live Chat  ·  Admin →
  17. Delete Message Option

    Option to delete a message you sent to your client. In case it was incorrect or you thought of another solution

    4 votes
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  18. Register a visitor has left a chat when the window has been closed

    Agents only get a notification when a visitor has left using the comm100 X icon to launch the prechat survey. However as we know this is not the most common user behavior. Visitors tend to click the window X icon once they have had the information required and the agents is left wondering if they are still there.

    9 votes
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  19. 9 votes
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  20. Changes in the chat request pop up

    Whenever we receive any chat request on Google Chrome browser the pop up shows at the bottom right corner wherein when we are in Mozilla Firefox browser the pop up shows at the top right corner (Don't have a screenshot) which is not convenient for the Agent point of view, because working on multiple screen sometime we failed to see the pop up, due to which our missed chat count increased hence it would be a suggestion that if you could make changes in the pop up which can pop up at the middle of the screen how it works…

    1 vote
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