Feedback for Comm100

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  1. To protect company's asset, please allow admin to disable sending file outside from agents

    To protect company's asset, please allow admin to disable sending file outside from agents

    6 votes
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  2. New agent created notification

    When a new agent is created by Admin, they should receive an email to complete registration. Seems odd to them that they're setting their passwords, etc.

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  3. when @ is included in the chat transcript, then the chat history should not be visible.

    when @ is included in the chat transcript, then the chat history should not be visible. Is it possible?

    Robert

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  4. Clearly define which campaign user is working on

    Few customers have stated, they inadvertently make changes to Campaign A instead of Campaign B. Reason being, the current drop-down is not concise enough.

    1 vote
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  5. Downloading Reports

    Currently users do not have the ability to download a full years worth of reports in the click of a button. The system currently allows a use to download no more than 3 months of reports at one time, creating a longer process, that requires more clicks and therefore more time. Can this process be streamlined to reduce the repetitiveness and time consuming act of resetting parameters for 3 month blocks, so that the user has the ability to download all reports at one time?

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
  6. Add a box to select all when trying to unban IP addresses

    Add a box to select all when trying to unban IP addresses

    1 vote
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  7. 0 votes
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  8. Report API

    Add report API into RESTFul APIs. Enable customers to fetch report through API.

    6 votes
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    coming soon  ·  0 comments  ·  Live Chat  ·  Admin →
  9. 1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  10. The Values of Conditions for Checkbox is not intuitive

    Currently the values of Conditions for Check box in Routing Rules, Visitor Segmentation need to be filled in manually. Agents need to be told to fill in true or false in the textbox.

    Suggest to change the textbox to dropdown list, agent can select checked or not checked instead of typing true or false

    1 vote
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    working on it  ·  0 comments  ·  Live Chat  ·  Admin →
  11. Add feature emoticon

    Hello,
    Can u support emoticon for chat likes yahoo messenger ?

    With Best Regards,
    Ibanez

    38 votes
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    2 comments  ·  Live Chat  ·  Admin →
  12. 16 votes
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    under review  ·  1 comment  ·  Live Chat  ·  Admin →
  13. Visitor Map In Console

    Would be nice to have Map of the Visitor. (Google Maps) I find this quite strange why you have not added this. All other live chats out there do have this Feature.

    6 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  14. Record from which IP address may operator logs in to chatwith customer.

    Suppose we have 3 operators and some static IPs. As a manager, I need to check from which IP my operator chat with visitors.

    I want to know whether our operators work in the office. If operators are not working from IPs, they are working from other place.

    It's very important for me.

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  15. Provide multiple language options on Chat Window.

    This feature was recommended by Dego.

    My clients come from various countries. When my clients request chats, I want to offer them with various language selections. So they can choose their preference languages on the chat window.

    It’s much convenient and business friendly.

    4 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  16. Mobile Interface and API Support for Mobile Device Users

    We are using LiveChat for months in Basaksehir Municipality, Turkey and our citizens and we are very happy with the application and its usefulness in web-site. However, in these days we are developing our mobile municipal application for our citizens and want to integrate the LiveChat to that mobile app. (iPhone, iPad, and Android)

    Actually, we need a mobile HTML5 interface to embed the livechat through the mobile application or API that talks with our application (in this option we will develop our own mobile interfaces)

    3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  17. It would be nice to be able to drill down to the actual chat logs at the Auto Invite report

    When you are looking at the Auto Invite report, it would be nice to be able to drill down to the actual chat logs. This would allow me to see what my operators are doing with the "invited" chats on my orders page. Are they helping close business or chasing them away.

    1 vote
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  18. Add columns to Missed & Refused Chats report

    Please add the folowing columns to the Missed & Refused chat report:

    End Time
    Chat Duraton
    Country/Region
    State

    This will allow a manager to quickly acces the missed chats without having to dive into each transcript.

    9 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  19. I want the analytics data in my CRM

    The data provided by Comm100 is crucial to us.We need the data in our CRM.(We use sugar CRM) or SOAP support to migrate the data else where.
    I hope Comm100 helps!

    6 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  20. Direct integration into Netsuite.

    An integration of the chat into netsuite that would allow you to easily transfer the chat transcripts over to the netsuite CRM system. This would also create a new customer record if none existed and add to an existing customer record if one was there.

    6 votes
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
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