Feedback for Comm100

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  • My feedback
  1. Change all personal greeting message.

    As you know some websites changing their domain always. And always personals must change site domain name from greeting message. You can add admin panel %greetdomain% and personal when add %greetdomain% their greeting message it will show from shortcode.

    For ex: Photo

    24 votes
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  2. never ending chat

    there should be a never ending chat, like tidio chat, where users can see past chat sessions, and if you hit the close button, it should just minimize the chat not end it.

    21 votes
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    0 comments  ·  Live Chat  ·  Admin →
  3. Manually invitations takes up to 50 seconds to show to he visitors

    make manual invitations appears faster on visitors , sometimes it takes up to 50 seconds, and sometimes visitors are no longer on site. they should appear instantly like other chat services

    19 votes
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    0 comments  ·  Live Chat  ·  Admin →
  4. iOS updated app with better UI and Emojis and send files

    the iOS app loads really slow, and there is no emojis and also there is no file sharing option.

    18 votes
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    0 comments  ·  Live Chat  ·  Admin →
  5. Insert anchor tags with Agent Console

    Allow the agent console api to add html elements, such as <a href ="somesite.com" id="for-triggering-events-on-client-system">Activate Promo code!</a>
    This would allow developers to easier trigger events on their system.

    3 votes
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  6. Changes in the chat request pop up

    Whenever we receive any chat request on Google Chrome browser the pop up shows at the bottom right corner wherein when we are in Mozilla Firefox browser the pop up shows at the top right corner (Don't have a screenshot) which is not convenient for the Agent point of view, because working on multiple screen sometime we failed to see the pop up, due to which our missed chat count increased hence it would be a suggestion that if you could make changes in the pop up which can pop up at the middle of the screen how it works…

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  7. Change the Note background Colour

    Have the ability to change the colour of the note to make it more obvious, so it is less likely an agent will send a private message to the customer

    1 vote
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    planned  ·  1 comment  ·  Live Chat  ·  Admin →
  8. Notification email/popup for ratings

    If there's a chat that got a 1 or 2 star rating, it would be nice to get a notification email or pop.

    Checked visitor segementation but no option for rating.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  9. Notification email/popup for ratings

    If there's a chat that got a 1 or 2 star rating, it would be nice to get a notification email or pop.

    Checked visitor segementation but no option for rating.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  10. Increase max size canned message from 2048 to 5000

    Increase max size canned message from 2048 to 5000

    3 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  11. 1 vote
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    1 comment  ·  Live Chat  ·  Admin →
  12. Forms

    It would be very beneficial to have an option to create forms like PCI forms but that don't need to be secure. For example, if you are needing to get a lot of information from a customer (phone number, address, birthdate, etc.) the form would make it a lot easier to obtain this information instead of having to type each one out and wait for a response. A form option would be much cleaner and more efficient.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  13. I hope I can add a Chinese installation package.

    I hope that the software can support the Chinese version.

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  14. Delete Message Option

    Option to delete a message you sent to your client. In case it was incorrect or you thought of another solution

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  15. More button colour variation - gallery images

    On the adaptive buttons you can change the colour of the button using a colour reference number. It would be really useful to be able to do this on the gallery images provided within COMM100 too.

    6 votes
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    0 comments  ·  Live Chat  ·  Admin →
  16. spell check feature in ie

    To integrate the spell check feature in IE browser

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  17. 1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  18. Returning to the web page on mobile device

    When using a pop-out chat window, the client is looking for a way to return to the webpage once the chat window has taken up the entire screen. The client is having to click the 'Restore' option, or the close icon to go back to the regular window.

    Screenshot attached.

    1 vote
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    has workaround  ·  6 comments  ·  Live Chat  ·  Admin →
  19. Automate chat exporting

    Request from a customer:
    How can we automate it, meaning chats are exported automatically so we have the customers details as soon as possible in the CRM because that is where our agents check for new customers to call. All our current systems import in some shape or form data into our CRM so we do not have to look in different places for customer info.

    1 vote
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    1 comment  ·  Live Chat  ·  Admin →
  20. Allow video conference via Audio or Video add-on

    Instance, an agent is chatting with a member and wants to bring in another agent for assistance on the video.

    1 vote
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    under review  ·  0 comments  ·  Live Chat  ·  Admin →
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