Feedback for Comm100

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  1. never ending chat

    there should be a never ending chat, like tidio chat, where users can see past chat sessions, and if you hit the close button, it should just minimize the chat not end it.

    15 votes
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      0 comments  ·  Live Chat  ·  Admin →
    • Manually invitations takes up to 50 seconds to show to he visitors

      make manual invitations appears faster on visitors , sometimes it takes up to 50 seconds, and sometimes visitors are no longer on site. they should appear instantly like other chat services

      15 votes
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        0 comments  ·  Live Chat  ·  Admin →
      • iOS updated app with better UI and Emojis and send files

        the iOS app loads really slow, and there is no emojis and also there is no file sharing option.

        15 votes
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          0 comments  ·  Live Chat  ·  Admin →
        • Returning to the web page on mobile device

          When using a pop-out chat window, the client is looking for a way to return to the webpage once the chat window has taken up the entire screen. The client is having to click the 'Restore' option, or the close icon to go back to the regular window.

          Screenshot attached.

          1 vote
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            has workaround  ·  6 comments  ·  Live Chat  ·  Admin →
          • Automate chat exporting

            Request from a customer:
            How can we automate it, meaning chats are exported automatically so we have the customers details as soon as possible in the CRM because that is where our agents check for new customers to call. All our current systems import in some shape or form data into our CRM so we do not have to look in different places for customer info.

            1 vote
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              1 comment  ·  Live Chat  ·  Admin →
            • API webhook repush

              If customer is using our API/Webhook and there's a power outage on their at night - can they do re-push from our end. They still want that data from last night.

              4 votes
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                coming soon  ·  3 comments  ·  Live Chat  ·  Admin →
              • Drag & drop files in chat window

                Add the drag and drop functionality for the visitors or agents to share files. Clicking on "attach file" icon seems an extra step.

                1 vote
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                • 3 votes
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                    0 comments  ·  Live Chat  ·  Admin →
                  • Write before taking chat

                    With the previous version, when a player asked for a chat, he had the opportunity to write something before an agent accepted the chat.
                    This way, we had the player's question or comment immediately.
                    Could you please re apply this option?

                    1 vote
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                      0 comments  ·  Live Chat  ·  Admin →
                    • Webhooks integration for use with Slack

                      The webhooks feature is useful, but we cannot integrate this with Slack in its current form because of the way Comm100 sends the payload to the webhook address. I've discussed this with Slack who have confirmed that the data they're receiving is not in an acceptable format for them. Comm100 techs, please see the guidelines here -> https://api.slack.com/incoming-webhooks#advanced_message_formatting

                      I've also tested the Zapier integrtation. It is 'OK', but there aren't as many options with Zapier than there is with webhooks. For example, you cannot send a Zap when an agent changes status.

                      3 votes
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                        0 comments  ·  Ticket  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Live Chat  ·  Admin →
                        • Allow admins/managers to hide website Visitors for agents via permissions

                          Some organizations don't want their agents to have visibility on what the website visitors are doing/browsing; therefore, would like to control this via permission for agents.

                          1 vote
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                            on the backlog  ·  1 comment  ·  Live Chat  ·  Admin →
                          • 3 votes
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                              on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
                            • Time agents go offline early - notifications

                              Enterprise customer stated that their agents were logging off earlier then their scheduled shift (conclusion). As admins/managers, they would like to be notified if an agent logs off BEFORE their shift time ends.

                              1 vote
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                                0 comments  ·  Live Chat  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Live Chat  ·  Admin →
                                • Add VIEW only permission for Canned Messages

                                  Various enterprise customers have requested this - their agents can "ONLY" view the CMs NOT edit.

                                  1 vote
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                                    0 comments  ·  Live Chat  ·  Admin →
                                  • Group the chats in queue

                                    Right now when our chats sit in queue they show up individually on the left hand side of the admin. When there are 10+ chats in queue you sometimes have to scroll to see the one that has been in queue the longest. I’m wondering if there is a way to group all the chats in queue together?

                                    1 vote
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                                      0 comments  ·  Live Chat  ·  Admin →
                                    • Allow chat button by pre-set scheduling

                                      If my agents are online from 9 to 5 and I want to display offline message afterward, I should be able to do so.

                                      55 votes
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                                        planned  ·  7 comments  ·  Live Chat  ·  Admin →
                                      • Integration with Salesforce Knowledge

                                        For customers who heavily rely on Salesforce are also utilizing their Knowledge Base component. Makes sense to ensure there is a seamless integration between Live Chat and Salesforce's Knowledge Base piece.

                                        1 vote
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                                          has workaround  ·  1 comment  ·  Live Chat  ·  Admin →
                                        • Round robin - ability to have a time limit

                                          If a user tried chatting and the auto allocation that's set is round robin, and the chat was assigned to the agent and have their status set to online, but wasn't actually available, after a certain amount of time it reassigns it to another available agent.

                                          1 vote
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                                            0 comments  ·  Live Chat  ·  Admin →
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