Feedback for Comm100

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  1. Remove the ability for guests to send images

    In the past guests weren't able to send images unless we enabled that specific feature. Now images are able to be sent at any point in time (even if the option to send a file is unchecked, someone can still copy/paste an image). We have seen an issue with guests sending sensitive information via an image, and no way to prevent it. Or even to remove the image once the chat is done. Please allow us to decide if guests are allowed to send an image, or have the ability to delete or decline images.

    128 votes
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    2 comments  ·  Live Chat  ·  Admin →
  2. 聊天窗口重要建议

    建议客户发来的图片,不需要再浏览器打开,可以直接点击查看,跟直接复制。重要建议希望采纳,相信会有更多客户选择你们的。

    25 votes
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    1 comment  ·  Bot  ·  Admin →
  3. Dark theme would be better.

    With this light theme, night shifts become a torture. Theme options should be added.

    20 votes
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    3 comments  ·  Live Chat  ·  Admin →
  4. 15 votes
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    0 comments  ·  Live Chat  ·  Admin →
  5. Wrap-up reporting

    Hi guys ,
    I`d like to ask you to slightly develop the Wrap- up reporting in terms of additional feature to be added . Currently you provide :
    Wrap Up -Survey tab - available for a certain time frame and exportable
    Completion by Time with an option by agent - however wrap -ups non exportable .
    I need a feature which will help me see Completion by Agent with details kind /type of wrap -ups for a selected time frame . For Example
    Agent Nelly - for the period 01.09-10.09 has 30 Wrap-ups out of 35 Chats and
    I need…

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  6. Desktop App Size is Too Large - Should be resizable

    The desktop app at a minimum takes up about 60% of the width of a 1080p monitor screen.

    This makes it very hard to dock the chat at the side of the screen and leave open at all times.

    This would be fixed if the width could be resized below 60%.

    2 votes
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    0 comments  ·  Live Chat  ·  Admin →
  7. Collapse reply button

    When adding an email reply, sometimes Comm100 copies the entire email into a ticket instead of just the most recent reply. After several emails the ticket in comm100 becomes very long. There is no 'Jump to top/bottom' shortcut and keyboard shortcuts (ctrl-home/end) don't work on tickets.
    Need a collapse feature like a little minus sign over each reply that shows only a few lines. Collapse feature could remember which replies are collapsed.

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
  8. Tickets API

    You have a Restful API for live chat and reports.
    Need one for tickets.

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
  9. Misspellings and synonyms in KB search results

    It would be amazing if the KB could recognise misspellings and synonyms and bring up results based on that - just like a regular search engine would

    3 votes
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    0 comments  ·  Knowledge Base  ·  Admin →
  10. 1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  11. Integration for Lead Forensics

    Help Comm100 get smarter and identify users based on the Lead Forensics Database. Please integrate with Lead Forensics

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  12. leaving page

    If a user moves their cursor outside of the web page are (back button, URL bar) and appears to be leaving the page, post chat request window.

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  13. Agent Log on/off alert

    I would like to be notified by sound when a new agent logs in or when an agent logs off. With our routing rules set up the way they are, we need to make sure we know which agents are online and when without constantly having to review the active agent list.

    2 votes
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    0 comments  ·  Live Chat  ·  Admin →
  14. Agent Console app mode fails at login

    Every day I create a new desktop shortcut using the process below because if I use the desktop shortcut from yesterday a login error occurs: Cannot read property 'errorCode' of undefined.

    How to create Comm100 as a desktop app in Chrome:
    1)With Agent Console page open in Chrome, click 3dot menu, More Tools, Create Shortcut, fill checkbox Open as Window and click Create button
    2)Done. You have a shortcut on desktop that opens Agent Console as an app.
    3)Try to login. It will always fail with Cannot read property 'errorCode' of undefined

    0 votes
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    1 comment  ·  Live Chat  ·  Admin →
  15. Save As Draft on new/manual ticket

    At times we need to compose a message without an originating incoming ticket. However, the + "New Ticket" tool does not have a "Save as Draft" option for my team to review or for returning to later.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  16. Issue with full screen vs partial-screen/screen size loading of older-but-new Tickets

    One of our Agents uses the Comm100 console at full screen height and was unable to load the 9th of 9 tickets (he only saw 8 and no refresh or otherwise would load a 9th). However, I use the console at partial-screen (about 6 or 7 visible), so I would scroll down to view these and the 9th would show if scrolled. The 'missing' ticket was less than a week old so not hidden by 'tickets from 3 months ago' filter.

    For the full-screen user, if they shrink their screen enough for the scrollbar to show, and scroll down, this…

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  17. Report for users that are set away/logged out by a supervisor

    We are looking to have a new report in the audit log that reflects any changes made to a user's status in Live Chat. This would be used to see who is properly changing statuses at the right time, but also will show if someone with higher-level access has changed the status of the agent in question as well. It can be used to support repeat offenders on the agent side and any abuse of power on the supervisor side.

    4 votes
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    0 comments  ·  Live Chat  ·  Admin →
  18. Can all the forms that the customer sent back be added to the "Transcript Details' since it is really part of the conversation transcript?

    Can all the forms that the customer sent back to be added to the "Transcript Details' since it is really part of the conversation transcript? Because sometimes when I experience PC problem, my Comm100 account logs out and once I logged back in, I can no longer see the form. You can check the highlighted part of the screenshot I attached here for your reference. Thank you!

    2 votes
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    0 comments  ·  Live Chat  ·  Admin →
  19. transfer chats without joining

    As an account admin I would like to transfer on going chats to other agents without having to join the chat first

    9 votes
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    0 comments  ·  Live Chat  ·  Admin →
  20. Allow 12-hour time format display in the Agent Console

    It would be great if users can choose between a 12-hour and a 24-hour date format in the agent console for social media/SMS and email tickets.

    3 votes
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    0 comments  ·  Social  ·  Admin →
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