Feedback for Comm100

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  1. Credit card masking in the format xxxx-xxxx-xxxx-xxxx

    I believe that we should modify our system to identify credit card number when sent in the format of xxxx-xxxx-xxxx-xxxx and mask them

    22 votes
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  2. Want to change Chat agent console background to the dark.

    We need to change our Chat agent console background to the dark.C'mon it's 2020. Telegram, skype etc. can use it with dark background. Also iphone do it. you should do it as soon as possible for the customers satisfaction. Like this your agent console really really useless..

    21 votes
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  3. Keeping the notification until you click into the chat box to respond

    I want the notification that a chatter responded to stay on my screen until I click into the chat to respond to them. Because if you are handling multiple chatters at a time and they send you a response as soon as you click to another chat it doesn't show you a notification that they responded yet because it was at the same time.

    1 vote
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  4. Allow custom reporting or exports from history

    When I look at chats from the History page, I can see some great data like IP address, operating system, browser, and screen resolution. The OS is particularly useful for segmenting mobile from desktop. Unfortunately, I can't see this info from my reporting and can't see it when I export transcripts.

    I also see a lot of data that's useless to me when I export transcripts. The first column, "ID" is something I'll never use. I don't use the "Product/service" or "Phone" tabs. Various other tabs are useless to me. Ideally I should be able to pick and choose what…

    3 votes
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  5. I want to add podcast in every blog

    Can anyone tell me that how can i add podcasts in my wp site Techravy? Here's the link: https://www.techravy.com/

    1 vote
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    0 comments  ·  Knowledge Base  ·  Admin →
  6. Auto Reply Email Configuration

    It would be better if there's an option for us to edit the settings re: auto reply. like we can have a list of email addresses that will not receive our auto reply.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  7. Offer sorting options for Tags in Ticketing

    Since our recent update it appears that tags have been sorted by the order they were added, which is different to what we were used to and is now very difficult.

    Please offer options for sorting, either via settings or in the Add Tags field itself: alphabetical, frequency of use, date created.

    1 vote
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  8. Keep agents chats at the top of the Queue

    There should be a feature that a agent be able to monitor all chats and still have their personal chats at the top of the column at all times. Possibly as an additional option within "Group chat by Status".

    9 votes
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  9. Dark theme would be better.

    With this light theme, night shifts become a torture. Theme options should be added.

    36 votes
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    3 comments  ·  Live Chat  ·  Admin →
  10. Automated scheduled reporting capabilities

    Currently there are various metrics available in the reporting section, however there is currently no functionality for setting up automated/scheduled reports. These would be very useful, and in our case would be setup to be run at the end of each shift. Sent to the shift manager it would allow them to receive an overview of their teams shift without having to go into the Comm100 console and fine tune the reporting.

    For example we have two shift patterns. 7am-7pm and 7pm to 7am. An automated report showing chats received, chats missed, chat acceptance rate, average waiting time etc would…

    1 vote
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  11. Onevanilla Prepaid Card Activation, Buy/Reload MyVanilla card- Whole Guide!

    Onevanilla Prepaid Card is a reloadable card that can be bought by any US Citizen age 18+. Onevanilla offers Prepaid MasterCard as well as MyVanilla Prepaid Visa Card too
    http://onevanilla.space/

    1 vote
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    0 comments  ·  Knowledge Base  ·  Admin →
  12. Onevanilla Prepaid Card Activation, Buy/Reload MyVanilla card- Whole Guide!

    Onevanilla Prepaid Card is a reloadable card that can be bought by any US Citizen age 18+. Onevanilla offers Prepaid MasterCard as well as MyVanilla Prepaid Visa Card too
    http://onevanilla.space/

    1 vote
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    0 comments  ·  Knowledge Base  ·  Admin →
  13. MyPascoConnect – Know More about My Pasco Connect Portal

    MyPascoConnect Login Portal is one of the most excellent could systems for instructors, parents, Student & school staff. Read Here for more details.
    http://mypascoconnect.live/

    1 vote
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    0 comments  ·  Knowledge Base  ·  Admin →
  14. Separate REPLY and NOTE buttons

    Too easy to click one/send what you thought was a note, and not everyone perceives the yellow that obviously.

    Or, some kind of optional check before sending. OR better visual separation bold or different colours on the Reply and Note 'tabs'

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  15. 聊天窗口重要建议

    建议客户发来的图片,不需要再浏览器打开,可以直接点击查看,跟直接复制。重要建议希望采纳,相信会有更多客户选择你们的。

    25 votes
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    1 comment  ·  Bot  ·  Admin →
  16. Add custom fields and tag additions to Batch Edit options

    Would like to have a lot more options on the Batch Edit screen.

    1 vote
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    0 comments  ·  Ticket  ·  Admin →
  17. General Scoring Table

    By using the scores of all customers who scored their chats with the agent, we can show the overall average score statistics as a service badge on the site. http://prntscr.com/wi868k - https://quality.livechatinc.com/10774117?utmsource=qualitybadge&utmmedium=referral&utmcampaign=qb_10774117
    like these for example.

    1 vote
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  18. device ban

    One of our clients typing unspeakeble words to our employees. He has psychological problems (really, he sent us his mental illness report too), he's obsessed with us unfortunately. We cant ban him with ip, reset his modem and come back, our own clients can't connect the chat, we cant ban him with visitor id too, he clean his cookies and browser, come back again. Our two women employee resigned, ım afraid there will be more. Device ban can be a solution, gaming companies doing this for cheaters, chat companies can do it for this kind of clients. Actually ı dont…

    1 vote
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  19. 19 votes
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    on the backlog  ·  0 comments  ·  Live Chat  ·  Admin →
  20. hubspot

    Please create a direct integration with Hubspot.

    3 votes
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