Feedback for Comm100

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  1. never ending chat

    there should be a never ending chat, like tidio chat, where users can see past chat sessions, and if you hit the close button, it should just minimize the chat not end it.

    21 votes
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    0 comments  ·  Live Chat  ·  Admin →
  2. Manually invitations takes up to 50 seconds to show to he visitors

    make manual invitations appears faster on visitors , sometimes it takes up to 50 seconds, and sometimes visitors are no longer on site. they should appear instantly like other chat services

    19 votes
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    0 comments  ·  Live Chat  ·  Admin →
  3. iOS updated app with better UI and Emojis and send files

    the iOS app loads really slow, and there is no emojis and also there is no file sharing option.

    18 votes
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    0 comments  ·  Live Chat  ·  Admin →
  4. 1 vote
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    1 comment  ·  Live Chat  ·  Admin →
  5. More button colour variation - gallery images

    On the adaptive buttons you can change the colour of the button using a colour reference number. It would be really useful to be able to do this on the gallery images provided within COMM100 too.

    6 votes
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    0 comments  ·  Live Chat  ·  Admin →
  6. Returning to the web page on mobile device

    When using a pop-out chat window, the client is looking for a way to return to the webpage once the chat window has taken up the entire screen. The client is having to click the 'Restore' option, or the close icon to go back to the regular window.

    Screenshot attached.

    1 vote
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    has workaround  ·  6 comments  ·  Live Chat  ·  Admin →
  7. Automate chat exporting

    Request from a customer:
    How can we automate it, meaning chats are exported automatically so we have the customers details as soon as possible in the CRM because that is where our agents check for new customers to call. All our current systems import in some shape or form data into our CRM so we do not have to look in different places for customer info.

    1 vote
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    1 comment  ·  Live Chat  ·  Admin →
  8. API webhook repush

    If customer is using our API/Webhook and there's a power outage on their at night - can they do re-push from our end. They still want that data from last night.

    4 votes
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    coming soon  ·  3 comments  ·  Live Chat  ·  Admin →
  9. Embedded Links in Canned Messages

    Allow embedded links to be added into canned messages. For instance, the ability to have an address showing and then link to a map URL.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  10. Time agents go offline early - notifications

    Enterprise customer stated that their agents were logging off earlier then their scheduled shift (conclusion). As admins/managers, they would like to be notified if an agent logs off BEFORE their shift time ends.

    2 votes
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    0 comments  ·  Live Chat  ·  Admin →
  11. 1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  12. Register a visitor has left a chat when the window has been closed

    Agents only get a notification when a visitor has left using the comm100 X icon to launch the prechat survey. However as we know this is not the most common user behavior. Visitors tend to click the window X icon once they have had the information required and the agents is left wondering if they are still there.

    3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  13. Offline chat button - should be able to select from gallery, not just for online button!

    As the title describes, right now can only select an online button from the gallery, only way to customise offline is by uploading both an online and an offline button.

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  14. 3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  15. Blocking inappropriate word

    Blocking inappropriate word content on the chat screen ;

    We should have this kind of app or option to use. Because sometimes we are seeing inappropriate words on chat screen, so with this maybe we can filter them or we can configure,
    Thanks

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  16. Drag & drop files in chat window

    Add the drag and drop functionality for the visitors or agents to share files. Clicking on "attach file" icon seems an extra step.

    1 vote
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  17. Longer pop up notification

    longer pop up notification, atleast 10 seconds and add alert sounds so a unique alert sound can be added.

    1 vote
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    0 comments  ·  Social  ·  Admin →
  18. 3 votes
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    0 comments  ·  Live Chat  ·  Admin →
  19. Write before taking chat

    With the previous version, when a player asked for a chat, he had the opportunity to write something before an agent accepted the chat.
    This way, we had the player's question or comment immediately.
    Could you please re apply this option?

    1 vote
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    0 comments  ·  Live Chat  ·  Admin →
  20. Webhooks integration for use with Slack

    The webhooks feature is useful, but we cannot integrate this with Slack in its current form because of the way Comm100 sends the payload to the webhook address. I've discussed this with Slack who have confirmed that the data they're receiving is not in an acceptable format for them. Comm100 techs, please see the guidelines here -> https://api.slack.com/incoming-webhooks#advanced_message_formatting

    I've also tested the Zapier integrtation. It is 'OK', but there aren't as many options with Zapier than there is with webhooks. For example, you cannot send a Zap when an agent changes status.

    3 votes
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    0 comments  ·  Ticket  ·  Admin →
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