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  1. Want hidden field feature for Email ticket form

    If a single code for email ticket installed on 2 or sites, then this hidden field feature will give us advantage to setup different auto follow up/ auto update for different sites, based on "hidden field" condition.

    3 votes
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    • RSS/ .xml feeds

      Hi,

      it would be great if the chat statistics (Operator reports, visits ratings etc) could be exported into RSS feeds or .xml files to allow automatic updates of internal media streams.

      Many Thanks

      11 votes
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      • Visitor Map In Console

        Would be nice to have Map of the Visitor. (Google Maps) I find this quite strange why you have not added this. All other live chats out there do have this Feature.

        3 votes
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        • Change Refresh Rate In Console

          Allow us to change the Refresh rate in the Console. I find this way too slow on how it's set now. And all so make it so when the icon turns Gray it removes the visitor from the console at the same time.

          3 votes
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            planned  ·  0 comments  ·  Admin →
          • Audio out device selection for PC client

            Hi, is there any plans to select an Audio out device for the windows client. I want my USB speakers to ring when a chat comes in as my monitor speakers turn off when the monitor sleeps. Is there a way to do this in registry at all? I have found a program called CheVolume which will allow it to be directed to USB, but I don't want to resort to running a separate program just to do that. thanks very much.

            1 vote
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              1 comment  ·  Admin →

              Hi there,

              Thank you for posting on our forum. Usually, modifying registry is not recommended for safety reason. For your case, can you find any setting options to make the USB speaker as the backup one when the monitor speaker doesn’t work? Usually, it would be in Playback devices. (You can usually find it by right clicking on the speaker icon.) If it’s not possible, would you consider making the USB speaker as the default speaker so any important message will not be missed?

              Thank you and regards,

            • Can we host the chat button image locally or more of the js to speed up loading?

              Can we host the chat button image locally or more of the js to speed up loading?

              4 votes
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                Hi there,

                Thank you for posting on our forum. I am afraid that locally hosting your chat button images is not supported at the moment. Our live chat JS code is optimized for fast chat button loading. So usually you would not have issues. If you’re experiencing abnormal loading speed, please feel free to contact our support team. We’ll be very happy to check it out for you.

                Best regards,

              • Speed up the Live Chat Code!

                The code takes really long to load. My site usually loads in just over a second, but with the code it can take up to 7 seconds. I have heard others having this issue as well.

                15 votes
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                • Referrer filtering option would be useful

                  It would be useful to have a referrer filter in the program. Let us determine visitors from which websites should not be visible on the Live Chat Monitor. There is no need for clickthroughs from such traffic generator or hacking websites as Semalt.com and Buttons-for-website.com. If traffic arrives from these websites, it should not be displayed.

                  3 votes
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                  • Bring the chat to front when the customer receives an operator message. Thsi could be very usefull some times the operators lose many time a

                    Bring the chat to front when the customer receives an operator message. Thsi could be very usefull some times the operators lose many time due the user doesn't hear the chat.

                    3 votes
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                      under review  ·  1 comment  ·  Admin →
                    • hen my visitors leave offline messages, they will be required to select options like Company and Service. The offline messages will be gener

                      when my visitors leave offline messages, they will be required to select options like Company and Service. The offline messages will be generated as tickets. And these information will be displayed when I view tickets.
                      And when I export the tickets, I also want to have the options like Company and Service information they select in the offline window.

                      1 vote
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                      • Add group chat on the chat panel for all operators

                        I would like to have group chat for all operators in the chat panel. This way all operators can communicate without having to flip back and forth between operators.

                        120 votes
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                        • I want to change the font family of the interface text shown on the visitor side windows

                          I want to change the font family of the interface text shown on the visitor side windows and the invitation to others like "Century Gothic", CenturyGothic, Geneva, AppleGothic, sans-serif

                          1 vote
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                          • Allow user to set Online/Offline Times On The Mobile Device.

                            It would be nice if you can set the app to have an on-time during the day and an off-time, like for when you wake up to when you go to bed. Having this with a temporary override would be awesome. Android first preferably.

                            6 votes
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                              planned  ·  1 comment  ·  Admin →
                            • Add option to choose a canned message when you invite a user...

                              Currently you can only edit the message when you invite a visitor... it would be nice if we could also choose from the canned message list (I'm on android).

                              3 votes
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                              • Embedded chat opens up by same position that the button is in

                                By default, the embedded chat opens up on the right. If your button's position is set to the left, the chat still opens on the right, which seems very inconsistent.

                                3 votes
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                                • Create variables for canned messages

                                  Would be very useful if you could create a canned message that allows variables to be added. Please see the examples below:

                                  Hi {!Visitor.Name}, or thank you {!Visitor.Name}
                                  {!Visitor.Name} would you advise if you have been able to change the settings?

                                  Please let us know if you will be able to make these changes as it would add even better functionality to your product.

                                  Thank you!

                                  5 votes
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                                  • Record from which IP address may operator logs in to chatwith customer.

                                    Suppose we have 3 operators and some static IPs. As a manager, I need to check from which IP my operator chat with visitors.

                                    I want to know whether our operators work in the office. If operators are not working from IPs, they are working from other place.

                                    It's very important for me.

                                    1 vote
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                                    • ADD MORE FEATURE IN REPORTS

                                      hi what i think in your reports we only have feature to see how many chats initiated from client end or our end,
                                      bt if you can modify and give us a day end report option where we can see exact numbers of visitors,there locations and keywords..

                                      that will help us to optimize our online advertisement.. and for that you dont have to do alot extra work

                                      whenever person visits to the web side these all details we can show at that time bt if there will be an option where we can get end of the day report ...…

                                      4 votes
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                                      • Please Start keeping chat history between operators. I have operators who chat with each other at work. As their boss, it bothers me.

                                        Please Start keeping chat history between operators. I have operators who chat with each other at work. As their boss, it bothers me.

                                        4 votes
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                                        • Provide multiple language options on Chat Window.

                                          This feature was recommended by Dego.

                                          My clients come from various countries. When my clients request chats, I want to offer them with various language selections. So they can choose their preference languages on the chat window.

                                          It’s much convenient and business friendly.

                                          4 votes
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